Technical Support Team Lead

4 weeks ago


Milwaukee, Wisconsin, United States Brady Corporation Full time

About the Role:

The Technical Support Supervisor at Brady Corporation directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development, including coaching, development, performance, and progressive disciplinary actions as needed.

Key Responsibilities:

  • Oversee team performance, development, and KPI achievement
  • Understand customer needs and address challenges proactively
  • Adjust plans to meet resource and operational demands
  • Ensure timely follow-up and resolution of customer issues
  • Anticipate problems and identify broader implications
  • Resolve day-to-day operational issues
  • Identify process gaps and lead improvements
  • Manage call, email, and quality monitoring systems
  • Lead successful hiring and onboarding of new employees
  • Ensure accurate Salesforce and SAP data management
  • Develop processes to meet business goals
  • Perform advanced assignments as needed
  • Analyze reports to ensure accuracy and drive improvements
  • Monitor team metrics and implement corrective actions
  • Recommend and implement changes to systems or processes
  • Collaborate across departments to enhance efficiencies
  • Ensure compliance with SOX, ISO, PCI, and AS9100 standards
  • Participate in SOX, ISO, PCI, and AS9100 audits
  • Conduct standard work audits and provide coaching
  • Conduct performance reviews and recommend pay increases

Requirements:

  • Bachelor's degree in Business, Communication, or a related field
  • 2-3 years of supervisory or leadership experience
  • Strong professional communication skills (verbal, written, interpersonal)
  • Ability to work independently and have strong decision-making skills
  • Effective team building and leadership skills
  • Strong time management and organizational abilities
  • Multitasking and meeting deadlines
  • Attention to detail in dynamic environments
  • Ability to develop others through various methods
  • Leadership in high visibility, cross-functional projects
  • Critical thinking and systemic problem-solving

About Brady Corporation:

Brady Corporation is a global leader in safety, identification, and compliance solutions for a diverse range of workplaces. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace, and more. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed.



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