Front Desk Representative

3 hours ago


Bismarck, North Dakota, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions
  • Handle guest requests and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Collaborate with other departments to ensure seamless guest experience
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and ability to handle cash and operate a point-of-sale system
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer a 401(k) retirement plan and daily pay options.

As a member of our team, you will have the opportunity to work with a global leader in third-party hotel management, with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and we thrive in a culture where everyone is inspired to be the best.



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