Executive Director of Operations
5 days ago
Executive Director of Operations
At Chuze Fitness, we're seeking a highly skilled and experienced Executive Director of Operations to lead our team and drive business success. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring exceptional customer service, and fostering a positive work environment.
Key Responsibilities:
- Lead and train a team of 20-30 employees to deliver outstanding customer service, cleanliness, and culture.
- Work closely with the District Leadership Team to develop and implement operational strategies.
- Recruit and onboard new talent by conducting phone screens and in-person interviews.
- Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable.
- Regularly manage member concerns and guide the team in difficult situations.
- Establish and maintain productive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes.
- Act as an extension of the Human Resources department.
- Meet club metrics for operational excellence, including labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance.
- Develop direct reports through one-on-one conversations, performance reviews, and coaching documentation.
- Oversee timely completion of inventory orders and securing accurate inventory counts.
- Promptly address and resolve emergent issues to ensure continuous club operations.
- Complete administrative tasks, such as reporting, email management, and effective scheduling.
- Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s).
Requirements:
- 3-5 years of professional experience successfully managing a large team.
- 3+ years of customer service experience.
- Ability to work a minimum of 45 hours per week in-club (five 8-hour days).
- Ability to work varied hours, including weekends, opening and closing shifts as needed.
- Exceptional verbal and social communication skills.
- Excellent ability to provide a positive attitude and teamwork-based mindset.
- Calm under pressure.
- Excellent attention to detail.
- Physical requirements: able to read, write, and speak clearly in English.
- Touring the club: walking and climbing stairs.
- Bending, kneeling, and repetitive arm movement.
- Standing for long periods.
- Repetitive phone work.
- Typing and computer operations.
- Ability to lift at least 50lbs.
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