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Executive Director of Operations

2 months ago


San Diego, California, United States Plus One Health Management Inc Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Plus One Health Management Inc. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our corporate fitness center, ensuring seamless delivery of our wellness services to clients across various industries.

Key Responsibilities
  • Manage and direct all site operations, including staffing, revenue, and expense goals, as well as marketing aspects of the site.
  • Act as a direct liaison between our organization and clients, supervising department, and ensuring effective communication and collaboration.
  • Implement and follow all company policies and procedures, as outlined in the Team Member Manual.
  • Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner, providing exceptional customer service.
  • Take ownership of challenges by finding the appropriate team member who can directly assist, if unable to provide efficient support to member/guest.
  • Have primary responsibility for full cycle human capital, including hiring, coaching, motivating, scheduling, training, developing, evaluating, firing, and assigning projects and workload to staff.
  • Ensure the staff is providing gold standard customer service and quality programming to the membership.
  • Encourage and support staff to pursue advanced training, development, and growth opportunities, and to apply for eligible job opportunities within our organization.
  • Complete internal development courses through our learning management platform.
  • Provide leadership to set the tone and personality of the site.
  • Enhance staff retention by making it a motivating and engaging place to work with professional development opportunities.
Requirements
  • A bachelor's degree with two to three years of management experience.
  • Ability to multi-task, execute time management and problem-solving skills, organization, and follow-up skills.
  • Ability to hire, coach, train, and develop staff.
  • A thorough knowledge of financial reporting, such as budgeting, forecasting, and strategic business planning.
  • Prior experience in corporate fitness settings and/or spa settings.
  • Current CPR/AED and First Aid certification.
  • Competent with Microsoft Suite (Word, Excel, PowerPoint, Outlook) and finance/payroll systems.
  • Full COVID-19 vaccination is an essential requirement of this role.
Perks of Working at Plus One Health Management Inc.
  • Competitive compensation, with opportunities for career growth nationwide.
  • Energetic atmosphere that promotes a work/life balance with a flexible schedule and weekends off.
  • Health and life insurance for eligible team members.
  • Disability and voluntary benefits for eligible team members.
  • Paid time off for eligible team members.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Access to state-of-the-art facilities with functional training areas and top-of-the-line strength and cardio equipment.
  • Continuous internal growth and career development with free continuing education opportunities and credits.
  • FREE CPR/AED re-certification.
  • Exclusive company discounts on select services, products, conferences, and events.
  • Qualified transportation and parking benefit.