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Executive Director of Operations
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We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Plus One Health Management Inc. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our corporate fitness center, ensuring seamless delivery of our wellness services to clients across various industries.
Key Responsibilities- Manage and direct all site operations, including staffing, revenue, and expense goals, as well as marketing aspects of the site.
- Act as a direct liaison between our organization and clients, supervising department, and ensuring effective communication and collaboration.
- Implement and follow all company policies and procedures, as outlined in the Team Member Manual.
- Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner, providing exceptional customer service.
- Take ownership of challenges by finding the appropriate team member who can directly assist, if unable to provide efficient support to member/guest.
- Have primary responsibility for full cycle human capital, including hiring, coaching, motivating, scheduling, training, developing, evaluating, firing, and assigning projects and workload to staff.
- Ensure the staff is providing gold standard customer service and quality programming to the membership.
- Encourage and support staff to pursue advanced training, development, and growth opportunities, and to apply for eligible job opportunities within our organization.
- Complete internal development courses through our learning management platform.
- Provide leadership to set the tone and personality of the site.
- Enhance staff retention by making it a motivating and engaging place to work with professional development opportunities.
- A bachelor's degree with two to three years of management experience.
- Ability to multi-task, execute time management and problem-solving skills, organization, and follow-up skills.
- Ability to hire, coach, train, and develop staff.
- A thorough knowledge of financial reporting, such as budgeting, forecasting, and strategic business planning.
- Prior experience in corporate fitness settings and/or spa settings.
- Current CPR/AED and First Aid certification.
- Competent with Microsoft Suite (Word, Excel, PowerPoint, Outlook) and finance/payroll systems.
- Full COVID-19 vaccination is an essential requirement of this role.
- Competitive compensation, with opportunities for career growth nationwide.
- Energetic atmosphere that promotes a work/life balance with a flexible schedule and weekends off.
- Health and life insurance for eligible team members.
- Disability and voluntary benefits for eligible team members.
- Paid time off for eligible team members.
- 401(k) Retirement Plan.
- Employee Assistance Program.
- Access to state-of-the-art facilities with functional training areas and top-of-the-line strength and cardio equipment.
- Continuous internal growth and career development with free continuing education opportunities and credits.
- FREE CPR/AED re-certification.
- Exclusive company discounts on select services, products, conferences, and events.
- Qualified transportation and parking benefit.