Digital Commerce Operations Manager
5 days ago
We are seeking a highly skilled and experienced Digital Commerce Operations Manager to join our team at Schleich USA Inc. in Charlotte, NC. As a key member of our Global Digital Commercial Enablement team, you will be responsible for leading the development and implementation of our e-commerce technical operations strategy.
Key Responsibilities:- Team Leadership: Lead the Global Digital Commercial Enablement team, responsible for the systems, tools, and technical capabilities to facilitate growth in our global e-commerce businesses.
- Digital Commerce Roadmap: Develop and implement the D2C tech product roadmap, partnering with the commercial D2C team to identify and prioritize website enhancements that provide unique value to our end consumer.
- External Agency Management: Own the strategy and relationship with external agencies for web platform development, SEO, and CRO/UX improvements for our websites.
- Technical Project Management: Coordinate with marketing, sales, and brand teams to improve the flow and utilization of digital assets/content/product information throughout our digital touchpoints.
- Team Development: Continually develop your team's technical and business capabilities.
- Industry Knowledge: Stay up-to-date with industry developments and trends that would help drive a competitive advantage and evaluate the potential for Schleich.
- Web Shop Management: Manage web shop operations, technical project management for enhancements of tools and data flow that enable e-commerce success.
- Digital Shelf Monitoring: Monitor digital shelves for Amazon and other key B2B e-tail partners.
- Compliance: Ensure compliance of data privacy and IT security of the entire D2C landscape and its tools.
- Digital Landscape Development: Develop the digital landscape, inclusive of contracting, supplier management, and IT/service operations in close collaboration with the global IT team.
- Post-Order Management: Manage D2C post-order management, including management of a global Customer Service agency and facilitation of finance and logistics operations for payments/refund processing and order fulfillment.
- Education: Bachelor's degree in business, IT, e-commerce, or an equivalent background.
- Experience: At least 5 years of experience in software development in e-commerce or neighboring areas.
- Leadership Experience: Experience managing direct reports and external agencies.
- Technical Skills: Familiarity with SCRUM and SCRUM-like project methodologies, as well as tools like JIRA, Confluence, and M365.
- Programming Languages: Knowledge of programming languages is a plus.
- Industry Knowledge: Experience and familiarity with Shopify Plus and Amazon tools is preferred.
- Business Acumen: Ability to grasp overall business contexts and integrate digital tasks into the overall business context.
- Problem-Solving: Work in a solution-oriented manner, see challenges as opportunities, and be motivated to expand your knowledge and keep up with the latest software developments.
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