Auto Glass General Manager

1 week ago


Van Nuys, California, United States Classic Collision Inc Full time
Job Title: Auto Glass General Manager

Classic Collision Inc is seeking a highly skilled and experienced Auto Glass General Manager to lead our market performance and drive business growth.

Key Responsibilities:
  • Market Performance: Lead market-level performance through key metrics, quality, individual skill levels, and culture.
  • Inventory Management: Manage all inventory, returns, and dealer inventory in the market.
  • Sales and Marketing: Collaborate with the market sales team to generate, close, and follow up on market sales leads.
  • Financial Management: Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
  • Training and Development: Ensure staff is current on AGSC, DOW, and other appropriate training systems.
  • Customer Satisfaction: Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
  • Operations Management: Manage daily scheduler to ensure all customer jobs are completed timely.
  • Reporting and Compliance: Process and report payroll, monthly reports, and performance reviews accurately and timely.
Requirements:
  • Experience: Minimum of five years Autoglass experience/auto body management experience required.
  • Leadership: Proven leadership and track record of employee development.
  • Financial Acumen: Ability to read and understand financial (P&L) statements required.
  • Certifications: AGSC Master Certification and DOW certification preferred.
  • Travel: Ability to travel up to 25%.
Behaviors and Competencies:
  • Integrity: Respect and accountability at every level and every interaction.
  • Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation: Develops and displays innovative approaches and ideas to our business.
  • Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed.
Physical Demands and Work Environment:
  • Physical Demands: Frequently required to stand, walk, use hands and fingers, climb, balance, bend, stoop, kneel, or crawl.
  • Work Environment: Continually required to talk or hear and lift/push weights up to 100 pounds.

Must be able to pass a background, drug, and motor vehicle screening.



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