Customer Service Lead

3 weeks ago

Burlington, Vermont, United States PSM Donut LLC Full time
Job Overview

PSM Donut LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Shift Leader. As a key member of our crew, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service in our restaurant.

Key Responsibilities
  • Team Environment
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, taking ownership of your responsibilities on shift.
    • Adhere to schedule and arrive ready to work on time, demonstrating a strong commitment to your role.
  • Operations Excellence for Guest Satisfaction
    • Prioritize guest satisfaction, ensuring each guest has a positive experience in our restaurant.
    • Respond promptly to guest needs, resolving issues with a sense of urgency and empathy.
    • Maintain a clean and organized workstation, adhering to brand standards and procedures.
  • Profitability
    • Effectively execute restaurant standards and marketing initiatives, driving sales and revenue growth.
    • Prepare high-quality products according to recipes and procedures, ensuring consistency and excellence.
    • Comply with all restaurant, brand, and franchisee policies, maintaining a safe and secure work environment.
Requirements
  • Skills
    • Fluent English language skills, with the ability to read and communicate effectively.
    • Basic math skills, with the ability to count money and make change.
    • Ability to operate restaurant equipment, with a minimum age requirement of 18 years.
  • Competencies
    • Guest Focus: anticipate and understand guest needs, exceeding expectations.
    • Passion for Results: set compelling targets and deliver on commitments.
    • Problem Solving and Decision Making: make informed decisions based on analysis, experience, and judgment.
What We Offer

As a Customer Service/Shift Leader at PSM Donut LLC, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. We offer competitive compensation and benefits, as well as opportunities for career growth and advancement.

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