Customer Service Representative

15 hours ago


Burlington, Vermont, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our dispatch team, you will be responsible for ensuring all service calls are answered and entered into our systems in a timely and accurate manner.

You will provide exceptional customer service to internal and external customers, handling level 1 call types with ease. Your strong communication skills and attention to detail will enable you to provide accurate and timely responses to customer inquiries.

Your Impact
  • Provide outstanding service to customers calling the dispatch team for service.
  • Respond to routine customer inquiries via live call or email as needed.
  • Provide follow-through on any special customer needs in a timely manner.
About You

We are looking for a highly motivated and organized individual with a strong work ethic. You will have a high school diploma, GED, or equivalent experience, plus 1 to 2 years of related experience. You will be proficient in MS Office and have strong attention to detail.

You will be required to work a wide variety of shifts, including evenings, weekends, and holidays. You must be able to work independently and as part of a team, with a strong focus on customer satisfaction.

About Our Company

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions. We are committed to delivering exceptional customer service and support to our customers.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and educational assistance. We are an equal opportunity employer and welcome applications from diverse candidates.



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