Customer Service Representative

5 days ago

Burlington, Vermont, United States Brilliant Equipment Services Full time
Job DescriptionBrilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated individual to fill the role of Customer Service Representative.

About the Role:

  • Provide exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving issues in a professional and courteous manner.
  • Assist customers with product selection, order placement, and tracking to ensure timely and accurate fulfillment.
  • Maintain accurate customer records and data in our CRM system to ensure seamless communication and issue resolution.
  • Collaborate with other departments, such as sales and shipping, to ensure timely order fulfillment and meet customer expectations.
  • Contribute to a positive and collaborative team environment by sharing knowledge, expertise, and best practices.

Requirements:

  • Strong customer service skills with a positive and helpful attitude.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Detail-oriented and organized with a focus on accuracy and efficiency.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

At Brilliant Equipment Services, we are committed to providing our customers with exceptional service and support. If you are a motivated and enthusiastic individual looking to join a dynamic team, we encourage you to apply.

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