Luxury Hotel General Manager

1 week ago


New York, New York, United States Blue Sky Hospitality Solutions Full time
About the Role:

We are seeking an experienced General Manager to lead our luxury hotel, Hyatt Centric Wall Street, in New York City. As a key member of our management team, you will be responsible for driving hotel operations, improving guest satisfaction, and achieving financial goals.

Key Responsibilities:
  1. Leadership and Management:
  • Oversee daily hotel operations, including front office, housekeeping, food & beverage, sales, and maintenance departments.
  • Foster a guest-centric culture by ensuring high levels of associate satisfaction and guest satisfaction.
  • Build and develop a high-performing team through recruitment, training, performance management, and career development.
  • Promote a culture of accountability, collaboration, and innovation.
Financial Management:
  • Develop and manage the hotel's budget, including revenue forecasts, profit and loss statements, and capital expenditure planning.
  • Monitor and analyze financial performance to ensure profitability and cost efficiency.
  • Maximize revenue opportunities through effective pricing strategies, yield management, and partnerships.
  • Implement strategies to control costs while maintaining high service standards.
Guest Satisfaction and Brand Standards:
  • Ensure compliance with Hyatt brand standards and elevate the guest experience through continuous improvement.
  • Actively engage with guests and address feedback to improve overall satisfaction scores and online reputation.
  • Drive guest loyalty through personalized service and recognition programs.
Sales & Marketing:
  • Collaborate with the sales and marketing teams to develop strategies for increasing market share, growing occupancy, and driving revenue across all segments (business, leisure, group, etc.).
  • Act as an ambassador for the property and brand, networking within the local community and with key business partners.
Operational Efficiency:
  • Ensure smooth coordination between departments for an efficient operational workflow.
  • Ensure compliance with health and safety standards, local regulations, and environmental sustainability initiatives.
  • Identify areas for operational improvements and implement processes to enhance productivity.
Community Engagement:
  • Foster strong relationships within the Wall Street community and with key stakeholders to promote the hotel as a preferred destination for both locals and visitors.
  • Participate in local business organizations and engage in community activities to enhance the hotel's profile.


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