Luxury Hotel Operations Director
4 days ago
Overview
At Marriott Hotels, we are dedicated to providing exceptional service and creating memorable experiences for our guests. As a key member of our team, the Luxury Hotel Operations Director plays a vital role in ensuring that our properties meet the highest standards of quality and excellence.
Salary
The estimated annual salary for this position is $145,000, with potential bonuses and incentives included. This compensation package reflects the critical nature of the role and the high level of expertise required to excel in this position.
Job Description
The Luxury Hotel Operations Director will be responsible for leading the Rooms Operations team, which includes Front Office, Recreation/Health Club, and Housekeeping departments. Key responsibilities include:
- Strategic Leadership: Develop and implement departmental strategies aligned with the brand's business objectives, driving revenue growth and maximizing financial performance.
- Operational Excellence**: Oversee daily operations, ensuring seamless delivery of services and products that meet or exceed guest expectations.
- Guest Experience**: Foster a positive atmosphere that encourages guest loyalty and retention, responding promptly to guest feedback and concerns.
- Talent Development**: Coach and develop direct reports, fostering a culture of continuous learning and improvement.
- Financial Management**: Monitor sales performance, analyze trends, and make informed decisions to optimize profitability.
Required Skills and Qualifications
To succeed in this role, the Luxury Hotel Operations Director must possess:
- A bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field.
- At least 2 years of experience in hotel operations, preferably in a leadership capacity.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
- Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
- Proficiency in software applications relevant to hotel operations, such as property management systems and data analysis tools.
Benefits
We offer a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health insurance coverage
- 401(k) plan with company match
- Flexible paid time off and sick leave policies
- Professional development opportunities
Others
As a Luxury Hotel Operations Director at Marriott Hotels, you will join a dynamic team of professionals committed to delivering exceptional service and creating unforgettable experiences for our guests. If you are passionate about hospitality, possess excellent leadership skills, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.
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