Operations Manager

1 day ago


Baltimore, Maryland, United States Johns Hopkins University Full time

About the Role

We are seeking an experienced Operations Manager to lead our dining services team at Johns Hopkins University. This is a key leadership role that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Job Summary

The Operations Manager will be responsible for overseeing the daily operations of our dining services, including menu planning, inventory management, and staff supervision. This person will also be responsible for ensuring compliance with food safety regulations and maintaining high standards of customer service.

Main Responsibilities

  • Menu Planning and Inventory Management: Develop and implement menus that meet the needs of our diverse student population, while also controlling costs and managing inventory levels.
  • Staff Supervision: Lead and manage a team of staff members, providing guidance and support to ensure excellent customer service and quality food preparation.
  • Food Safety and Quality Control: Ensure that all food is prepared and served safely, and that high standards of quality are maintained.
  • Customer Service: Provide exceptional customer service to students, faculty, and staff, responding promptly to concerns and resolving issues in a professional manner.
  • Events and Projects: Assist in the planning and execution of events and projects, such as catering and special meal programs.
  • Reporting and Budgeting: Prepare regular reports on sales, inventory, and other key metrics, and assist in budgeting and forecasting.

Requirements

  • Education: High school diploma or equivalent required; three years of related experience, preferably in collegiate dining, supervisory role, or higher.
  • Certifications: Current ServSafe certification and AllerTrain certification or ability to certify within three months.
  • Salary: The estimated salary for this position is $65,000-$80,000 per year, depending on experience.

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