Operations Supervisor
2 weeks ago
About PetIQ: PetIQ is dedicated to providing accessible and affordable health and wellness solutions for pets and their families through various retail and ecommerce platforms nationwide.
Our Mission: We stand as advocates for pet owners, ensuring that every pet parent has the means to deliver essential care that enriches their pets' lives.
Key Responsibilities:
- Collaborate with the office leadership team to mentor and motivate veterinary clinic assistants.
- Engage in the professional development of veterinary clinic assistants, overseeing operational processes, procedures, and interactions with pet parents.
- Ensure a hygienic work environment by sanitizing surfaces and equipment between each pet visit.
- Oversee all non-medical aspects of the clinic, including maintaining accurate pet records, reporting incidents, and timely submission of paperwork to leadership.
- Share the responsibility of transporting the clinic van, ensuring safe loading and unloading at various locations.
- Foster a culture of safety within the clinic while embodying our core values and reinforcing our brand promise to pet parents, partners, and team members.
- Direct clinic operations through effective communication, organization, and time management skills.
- Participate in regular one-on-one meetings with office leadership for ongoing leadership development.
- Provide exceptional customer service to pet parents by addressing inquiries and guiding them through the clinic experience.
- Meet performance goals set by management, including metrics related to revenue per pet, clinic attendance, and product sales.
Requirements:
- Must be at least 18 years old.
- Availability to work weekends, varied weekdays, and occasional overnight shifts.
- Ability to spend a portion of the workday in a vehicle.
- Willingness to engage in outdoor clinic activities as needed.
- Capability to work extended hours in the field, including 12–14 hour shifts.
Technical Skills:
- Proficient in navigating computer hardware, including tablets and Bluetooth devices.
- Comfortable engaging with customers at host locations to educate them about our clinics.
Compliance: Must consistently perform essential job functions in accordance with ADA, FMLA, and other relevant standards, including maintaining punctual attendance.
PetIQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, physical or mental disability, age, marital status, or military status, or any other characteristics protected by applicable law.
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