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Veterinary Clinic Team Lead

2 months ago

Westfield, Massachusetts, United States PetIQ Full time
About the Role

PetIQ is seeking a highly skilled and dedicated Community Services Supervisor to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our veterinary clinics, ensuring the highest level of customer service and pet care.

Key Responsibilities
  • Coach, mentor, and inspire veterinary clinic assistants to provide exceptional care and service to our clients and their pets.
  • Develop and implement processes and procedures to improve clinic efficiency and productivity.
  • Maintain a clean and sanitary work environment, adhering to all health and safety regulations.
  • Responsible for all aspects of clinic operations, including record-keeping, reporting, and communication with leadership.
  • Drive company vans to and from clinics, ensuring safe and timely transportation of equipment and personnel.
  • Promote a culture of safety and excellence in each clinic, upholding our brand promise and values.
  • Direct clinic flow, utilizing effective communication, organization, and time management skills.
  • Engage in regular one-on-one meetings with leadership for continued development and growth.
  • Provide exceptional customer service, answering questions and assisting clients through the clinic process.
  • Achieve goals set by management, including sales targets and productivity metrics.
Requirements
  • Must be 18 years of age or older.
  • Ability to work weekends, varied weekdays, and times, including occasional overnights.
  • Portion of workday spent in vehicle.
  • Some outdoor clinic work and activities may be necessary.
  • Ability to work for prolonged periods in the field, including 12-14 hour days.
Preferred Qualifications
  • Navigate computer hardware and software.
  • Comfort level in approaching clients to educate about our clinics.
Equal Employment Opportunity

PetIQ is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, free from discrimination and harassment.