Service Desk Intern Position

4 weeks ago


Chelsea, Massachusetts, United States State of Massachusetts Full time

About the Role

The Commonwealth of Massachusetts is seeking a highly motivated and detail-oriented individual to join our EOTSS Service Desk team as a Service Desk Intern.

As a Service Desk Intern, you will be responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via various channels. You will work closely with the Service Desk Manager and other team members to diagnose and resolve problems according to standard operation procedures.

Key responsibilities include observing and participating in telephone calls, advancing technical services work, and accounts management work. You will also have exposure to troubleshooting and escalating incidents, including applications, hardware, password resets, printer configurations, encryption, software updates, messaging, network issues, and Telecom.

The ideal candidate will have a strong analytical and technical problem-solving ability, excellent communication and writing skills, and the ability to prioritize work and specific incidents.

As a Service Desk Intern, you will have the opportunity to learn and grow with our team, developing valuable skills and knowledge in IT support and services.

Preferred Qualifications

* IT background with knowledge of technical infrastructure and applications
* Working knowledge/experience with Microsoft Office Suite and Office 365
* Analytical and technical problem-solving abilities
* Customer Service Skills
* Excellent communication and writing skills
* Self-motivated and ability to learn quickly
* Ability to prioritize work/specific incidents

What We Offer

The Commonwealth of Massachusetts offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

Apply now to join our team and take the first step in your career in IT support and services.



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