Field Service Technician IV
4 weeks ago
Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. We're on a mission to keep the world adventurous forever, and we're seeking talented individuals to join our team.
Job SummaryThe Field Service Technician IV will be responsible for delivering exceptional customer experiences at our service locations. This role requires a strong technical background, excellent communication skills, and a passion for adventure.
Key Responsibilities- Assist internal partners with service needs and coordinate with cross-functional teams
- Travel to locations to support service operations
- Operate remotely until local service centers open
- Follow Rivian repair procedures with efficiency and quality
- Perform complex diagnoses, repairs, and inspections on vehicles
- Conduct road tests to ensure quality of repairs
- Manage parts operations, including ordering, receiving, and inventory
- Stay up-to-date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain accurate expense reporting
- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- Leadership, mentorship, and influencing a team experience preferred
- 5+ years of automotive experience preferred
- 3+ years of experience working on vehicle high voltage systems and HV diagnostic work preferred
- Proficient in navigating laptops or computers in a Windows or Mac environment
- Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.)
- Extensive experience in bumper-to-bumper diagnosis and repair
- Ability to drive non-commercial trucks and trailers preferred
- Ability to travel up to 75% of the time, or as needed
- Valid driver's license and clean driving record required
Rivian offers a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you're passionate about the automotive industry and committed to delivering exceptional customer experiences, we encourage you to apply.
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