Night Auditor Position

4 weeks ago


Chelsea, Massachusetts, United States Colwen Hotels Full time
Job Description

The Homewood Suites by Hilton Chelsea is seeking a detail-oriented Night Auditor to join our team. This overnight position is responsible for balancing hotel transactions, closing out the day, and maintaining the cleanliness and appearance of the front desk area.

Key Responsibilities
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running night audit/daily close, and backing up and rolling date.
  • Provide exceptional guest service and efficiently manage the operations of the front desk to ensure timely check-in and check-out.
  • Process guest check-in, confirm reservations, assign guest rooms, and treat requests with professionalism, tact, and courtesy.
  • Investigate and resolve guest complaints regarding service and/or accommodations.
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
  • Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
  • Process all payment types, including charges, cash, checks, debit, or credit cards, and communicate with the Lead Audit team regarding daily closing and issues.
  • Handle confidential guest information discreetly and ensure lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards and maintain strict key controls.
Requirements
  • One year of related experience, preferably in a hotel setting.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
  • Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
  • Proficiency with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate the property management system.
  • Overnight work schedule required, including weekends and holidays.
Benefits and Perks
  • Medical insurance with a company-funded HRA.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending accounts.
  • Wide-array of supplemental insurance offerings.
  • Paid time off programs.
  • Employee assistance program.
  • 401K plan with traditional and Roth options and employer match.
  • Hotel discount travel program for associates and family.
  • Exclusive associate discounts for travel, entertainment, and retail.
  • Training and development programs.
  • Career advancement opportunities.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V.



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