Emergency Response Coordinator

2 weeks ago


Bella Vista, Arkansas, United States City of Bella Vista Arkansas Full time
Job Summary

The City of Bella Vista, Arkansas is seeking a highly skilled and dedicated individual to fill the role of Emergency Operator/Dispatcher. This is a critical position that requires the ability to remain calm and composed in high-pressure situations, while providing exceptional customer service to the public.

Key Responsibilities
  • Receive and process emergency and non-emergency calls, dispatching appropriate resources as needed
  • Operate complex communication systems, including radios and computer terminals
  • Maintain accurate records and reports, including call logs and incident reports
  • Collaborate with law enforcement, fire, and emergency medical services to ensure effective response to emergencies
  • Provide critical information to emergency responders, including location and situation details
  • Stay up-to-date with changing policies and procedures, as well as new technologies and equipment
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Three to six months of related experience and/or training preferred
  • Telecommunicator Certificate highly desired; APCO Public Safety Telecommunicator I Certification a plus
  • Ability to work in a fast-paced environment, with frequent exposure to traumatic situations
  • Excellent communication and problem-solving skills, with the ability to remain calm under pressure
  • Ability to work a variety of shifts, including nights, weekends, and holidays
Working Conditions

The work environment is fast-paced and dynamic, with frequent exposure to traumatic situations. The noise level is moderate, and the physical demands of the job include sitting for long periods, lifting up to 40 pounds, and wearing a communications headset.

What We Offer

The City of Bella Vista, Arkansas offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about public service, we encourage you to apply for this exciting opportunity.



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