Customer Experience Representative

2 weeks ago

Boston, Massachusetts, United States Saatva Full time
About Saatva

Saatva is a Direct-to-consumer luxury mattress and home furnishings brand that aims to provide every consumer with a great night's sleep. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, ensuring that every consumer finds the right mattress for them.

Job Summary

We are seeking a highly motivated and well-spoken individual to join our team as a Customer Experience Representative. As a key member of our Viewing Room team, you will be responsible for providing world-class customer experiences, becoming a product expert, and answering customer questions and resolving issues on the phone and via live chat.

Key Responsibilities
  • Deliver exceptional customer experiences, ensuring that every interaction is positive and memorable.
  • Become a product expert, able to explain product attributes and benefits clearly and effectively.
  • Answer customer questions and resolve issues, both basic and complex, on the phone and via live chat.
  • Seamlessly transition from call center mode to face-to-face interaction with customers on the Viewing Room floor, as needed.
Requirements
  • 1-2 years of customer support or sales experience, with the ability to explain product attributes and benefits clearly and effectively.
  • Exceptional communication skills, both oral and written.
  • Strong interpersonal skills, with the ability to build rapport effortlessly.
  • Passionate about providing great customer experiences.
  • Organized, with the ability to prioritize and multi-task, and a strong drive to complete tasks with a high degree of quality.
  • Skilled in using personal computers and related software.
What We Offer
  • Medical, Dental, & Vision Insurance.
  • Paid vacation and holidays.
  • 401K.
  • Employee Discount.
  • A dynamic and dedicated team.
  • Amazing products.
Equal Employment Opportunity

At Saatva, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention, and employee development programs. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law.

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