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Customer Experience Strategist

1 month ago

Boston, Massachusetts, United States Reltio Full time
Job Overview

Reltio is seeking a highly skilled Customer Architect to join our team. As a key member of our customer success team, you will be responsible for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions.

Key Responsibilities:

  • Develop and execute strategic technical plans to align with customer business needs.
  • Provide expert guidance on Reltio platform capabilities to customers.
  • Ensure seamless onboarding experiences and drive long-term customer satisfaction.
  • Collaborate with cross-functional teams to resolve technical issues and drive timely resolution of tickets.
  • Stay up-to-date on industry trends and challenges, offering informed and proactive guidance to customers.
  • Deliver workshops and advisory services to enhance customer technical understanding and promote optimal product usage.
  • Manage customer portfolios of tickets, resolutions, and product enhancement requests.
  • Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys.

Requirements:

  • Bachelor's degree in computer science or related field.
  • 5+ years of experience in technical support and customer-facing roles.
  • Experience with public clouds, REST APIs, and integration tools.
  • Excellent analytical and problem-solving skills.
  • Ability to travel to customer sites as needed.

About Reltio:

Reltio is a leading provider of AI-powered data unification and management capabilities. Our mission is to empower data and analytics leaders with unparalleled business responsiveness. We are committed to equal employment opportunity and consider qualified applicants regardless of criminal histories.