Room Quality Assurance Supervisor

1 week ago


Birmingham, Alabama, United States Hilton Garden Inn Full time
About Us:

The Hilton Garden Inn is a renowned establishment recognized for its commitment to exceptional service and guest satisfaction. We pride ourselves on maintaining a welcoming and pristine environment for our visitors.

Position Overview:

We are currently seeking a dedicated and professional Room Quality Assurance Supervisor to oversee the cleanliness and presentation of our guest accommodations. This role is essential in ensuring that our guests experience the highest standards of hospitality.

Key Responsibilities:
  • Deliver consistent, friendly, and attentive service to all guests, proactively addressing their needs and inquiries.
  • Conduct thorough inspections of guest rooms post-cleaning to ensure compliance with hotel and brand standards.
  • Provide guidance and support to housekeeping staff, ensuring all cleaning protocols are followed meticulously.
  • Maintain familiarity with hotel amenities, local attractions, and services to assist guests effectively.
  • Handle guest complaints with professionalism, ensuring swift resolutions to enhance guest satisfaction.
  • Complete all required training programs related to health, safety, and brand standards.
  • Manage the inventory of cleaning supplies and ensure that all housekeeping carts are restocked appropriately.
  • Adhere to the hotel’s lost and found policy, ensuring any items left behind are reported promptly.
Qualifications:

Preferred candidates will have prior experience in hospitality or cleaning services, showcasing excellent customer service skills. Flexibility in scheduling is required, with availability for day shifts.

Additional Benefits:
  • Competitive wages with the option for frequent payment distribution.
  • Flexible working hours to accommodate personal needs.
  • Access to Hilton employee rates for accommodations worldwide.


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