Patient Scheduling Coordinator

4 weeks ago


Gorham, Maine, United States Maine Optometry Full time
Job Summary

Maine Optometry is seeking a highly organized and detail-oriented Scheduling Representative to join our team. As a key member of our staff, you will be responsible for efficiently and effectively scheduling patients for exams and services at our various practice locations.

We are looking for a friendly and customer-focused individual who is eager to contribute to a positive work environment. Experience in healthcare or customer service is a plus, but comprehensive training is provided.

Key Responsibilities
  • Schedule patients for optical procedures and exams, including specialty testing.
  • Prevent double-booking procedures by identifying available time increments defined by practice location and attending OD.
  • Cancel patient appointments and re-schedule as required.
  • Provide accurate instructions to prepare patients for examination or procedure.
  • Maximize efficiency of practice schedule by offering patients the next available appointment and scheduling patients appropriately by OD and location.
  • Maintain knowledge and understanding of patient privacy rights under HIPAA guidelines.
  • Maintain regular in-person attendance.
  • Perform other duties as assigned.
Requirements
  • High school graduate or GED required.
  • Strong verbal and written communication skills.
  • Experience in customer service preferred.


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