Customer Service Representative
2 days ago
Job Title: Call Center Customer Service Representative
Location: Remote
Schedule: Monday-Friday 8:00am-5:30pm (On-site)
Duration: 4 month contract
Rate: $20.82/hr
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team. As a Remote Gate Agent, you will be responsible for supporting thousands of drivers across the country, using two-way Audio/video communication to verify and coordinate daily operations. You will be working in a fast-paced environment, requiring excellent communication and technical skills.
Key Responsibilities:
- Act as a Remote Gate Agent, supporting drivers and coordinating daily operations
- Use two-way Audio/video communication to verify and coordinate daily operations
- Work in a fast-paced environment, requiring excellent communication and technical skills
- Provide updates and communicate with all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers
- Work on all major holidays, including Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day, and New Years Eve
Requirements:
- 1+ year of recent relevant experience in an operations and/or technical role
- Excellent professionalism and communication skills
- Ability to multi-task and work on multiple projects at once
- Ability to learn quickly and work in a fast-paced environment
- Willingness to work over national and federal holidays
What We Offer:
Insight Global offers a competitive rate of $20.82/hr and a 4 month contract. We are a dynamic and fast-paced company, and we are looking for candidates who are able to adapt quickly and work well under pressure.
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