Customer Service Representative

2 days ago


Tempe, Arizona, United States Aerotek Full time

Aerotek Job Opportunity

Job Title: Customer Service Representative

Job Summary:

Aerotek is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and stakeholders.

Key Responsibilities:

  • Triage and resolve customer inquiries: Respond to customer calls, emails, and other forms of communication in a timely and professional manner.
  • Intake and process claims: Gather and verify information from customers, and enter data into our claims management system.
  • Collaborate with internal teams: Work closely with our claims adjusters, attorneys, and other stakeholders to resolve customer issues.
  • Provide excellent customer service: Ensure that all customer interactions are professional, courteous, and respectful.
  • Meet productivity and quality standards: Meet or exceed productivity and quality standards, and maintain a high level of accuracy and attention to detail.

Requirements:

  • High School Diploma: Required.
  • Customer Service Experience: Minimum one (1) year of customer service experience required.
  • Insurance Experience: Prior insurance experience in claims and/or call center experience preferred.
  • Clerical Skills: Experience performing highly independent, complex clerical work involving extensive record keeping.
  • Technical Skills: Ability to operate a computer keyboard with accuracy and speed, and experience with using multiple software and platforms.
  • Communication Skills: Ability to work under stringent deadlines, prioritize work in a high-volume multi-task environment, and deal effectively and professionally with adverse and difficult situations.

What We Offer:

Aerotek offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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