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Customer Service Representative

2 months ago


Tempe, Arizona, United States MMC Group Full time

**Job Summary**

MMC Group is seeking a highly skilled Customer Service Representative to join our team in Tempe, AZ. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our business customers through various communication channels.

**Key Responsibilities:**

• Answer incoming calls, chats, and emails from business customers in a timely and professional manner.

• Create service requests from customer inquiries and respond within established service level agreements.

• Follow customer-specific policies and procedures to ensure accurate and efficient service delivery.

• Use judgment and basic knowledge to determine proper service request handling and escalate high-priority requests as needed.

• Prioritize work to meet or exceed established performance standards and provide service request follow-up and reporting as required.

**Requirements:**

• High school diploma or equivalent.

• 2-3 years of office-based customer service or call center experience desired.

**About MMC Group:**

MMC Group is a leading provider of workforce management services, delivering strategic solutions to large and small businesses across various industries. We pride ourselves on partnering with our clients and candidates to achieve desired results and provide the best opportunities to talented candidates.