Food Service Operations Manager

1 week ago


Concord, New Hampshire, United States Aramark Full time
Job Overview

The Food Service Manager is a key leadership position responsible for developing and implementing strategic dining solutions to meet customer needs and preferences. This role oversees and manages dining operations where customers order prepared foods from a menu.

Key Responsibilities

Leadership and Team Development

• Utilize a coaching model to engage and develop team members to their fullest potential

• Foster a culture of recognition and reward for employees

• Ensure individual and team performance meets objectives and client expectations

• Plan and lead daily team briefings to promote effective communication

• Maintain a safe and healthy work environment

Client Relationship Management

• Identify client needs and communicate operational progress to ensure satisfaction

• Develop and maintain strong relationships with clients to drive business growth

Financial Performance and Management

• Ensure the completion and maintenance of profit and loss statements to inform business decisions

• Deliver client and company financial targets through effective cost management and revenue growth

• Adopt and implement Aramark's processes and systems to drive operational excellence

Productivity and Efficiency

• Drive value through efficient operations, cost controls, and profit management

• Implement and maintain food and labor initiatives to optimize productivity

• Ensure team members are trained and equipped to implement best practices

• Supervise team members regarding production, quality, and control

Compliance and Risk Management

• Maintain a safe and healthy environment for clients, customers, and employees

• Ensure compliance with all applicable policies, rules, and regulations, including those related to safety, health, and wage and hour

Additional Responsibilities

• Lead the front-of-house operations of the dining facility in conjunction with the Food Service Director

• Plan, direct, and coordinate food service activities to deliver a high-quality customer experience

Aramark is committed to providing a positive and inclusive work environment that supports the growth and development of our employees. This role requires a strong ability to work collaboratively with others to achieve business objectives.

Requirements


• Requires at least 1 year of experience in a management role

• Requires at least 1 year of experience in the food service industry

• Bachelor's degree or equivalent experience preferred

• Strong interpersonal and communication skills

• Ability to maintain effective client and customer relationships

• Ability to demonstrate excellent customer service skills

• Ability to maintain an effective working relationship with other departments

• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.

• Must be able to stand for extended periods of time



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