Customer Service Representative
4 weeks ago
As a Customer Service Representative at Bank of Greene County, you will be responsible for providing exceptional customer service to our clients. Your primary role will be to answer incoming telephone calls, respond to electronic communications, and follow up on calls and messages as needed to ensure good customer service. You will also be responsible for escalating complex issues to management or other departments as appropriate. Additionally, you will process various system maintenance and adjustments to customer accounts across multiple electronic formats.
Key Responsibilities:
Answer incoming telephone calls and respond to electronic communications in a timely and professional manner.
Resolve customer banking questions and issues on a variety of customer platforms in accordance with the Bank's operating controls.
Identify sales and retention opportunities by recognizing customer needs and providing solutions to meet those needs.
Process ancillary system enrollments, general maintenance, and review to ensure customer accounts are up-to-date and accurate.
Provide technical support to customers and staff on ancillary systems and processes.
Prepare and/or conduct periodic review of various reports to ensure compliance with Bank policies and procedures.
Develop knowledge of the Bank's products, services, and general information to provide accurate and helpful responses to customer inquiries.
Maintain interpersonal customer service skills, including listening, written, and oral communication.
Develop a basic understanding of operations in other departments to provide a comprehensive understanding of the Bank's services and processes.
Assist in communication for the Overdraft Privilege Program and contribute to fostering teamwork within the department.
Work flexible hours, including evenings and weekends, to meet the needs of our customers.
Successfully complete training programs as necessary to ensure compliance with Bank policies and procedures.
Complete other tasks as assigned by supervisor to ensure the smooth operation of the department.
Requirements:
High school graduate or equivalent.
Minimum of one year of customer service experience, preferably in a financial institution.
Basic technical knowledge necessary to learn and operate the Bank's software and applications.
Demonstrates pleasant vocal tone and inflection.
Must show initiative, reliability, and team-oriented values.
Strong organization and problem-solving skills.
Salary:
$18-$22/hour
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