Director of Operations

6 days ago

Redwood City, California, United States Kaiser Permanente Full time
Job Summary:

Kaiser Permanente is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for directing, overseeing, and controlling operational activities across our matrixed shared service organization. This includes ensuring reliable, cost-effective, and efficient delivery of quality and accessible ancillary operational services within our Medical Centers.

Key Responsibilities:
  • Build and maintain partnerships with Medical Center and Medical Group executive leadership to drive annual and long-term strategic planning.
  • Establish, maintain, and oversee an organizational and process structure that ensures continuity in the delivery of quality services for internal and external clients.
  • Support compliance efforts by driving the continuous improvement and compliance with new processes according to Title 22, CMS, CDPH, and TJC and all other relevant regulatory requirements.
  • Maintain hospital and campus grounds by driving strategic long-term plans to determine the future of landscaping services needed to maintain the upkeep of grounds and public sidewalks.
  • Support safety, inspection, and emergency preparation by establishing clear solutions for highly complex processes for others to coordinate with the local authorities to plan drills according to NFPA and Life Safety Code.
  • Support facility improvement and budget management by developing strategies and defining metrics used to gain efficiencies in and prioritize program budget for improvement projects.
  • Contribute to technical support by forecasting and ensuring organization-wide strategies on a wide range of complex issues including infrastructure equipment, HVAC equipment and facilities, video conferencing equipment, telephone, and network installation in partnership with technical teams for network problems.
  • Support vendor and contract management by determining the strategic direction for improving the review of services rendered and invoices, and establishing contractual requirements to evaluate vendor performance against service-level agreements, capabilities, and quality.
Requirements:
  • Minimum three (3) years of experience in financial management, budget development, program development, quality and safety improvement, and project management.
  • Minimum three (3) years of experience working directly with executive leadership.
  • Minimum three (3) years of experience applying federal and state laws and regulations related to health care operations.
  • Minimum seven (7) years of experience managing operational or project budgets.
  • Minimum five (5) years of experience in a leadership role with direct reports.
  • Minimum three (3) years of experience working with Incident Command Centers.
  • Bachelor's degree in Business Administration, Public Health, Engineering, Public Administration, Health Care Administration, Engineering, Construction, Industrial Hygiene, Architectural, or related field, and minimum eleven (11) years of experience in facility maintenance/management or directly related field, or minimum fourteen (14) years of experience in facility maintenance/operations or a directly related field.
  • Driver's License (in location where applicable).

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