Guest Room Cleaner

1 week ago

Irvine, California, United States Pacific Hospitality Group Full time

Room Attendant | Pacific Hospitality Group

Position Overview:

The Room Attendant is responsible for ensuring that all assigned guest accommodations and common areas are cleaned and maintained to the highest standards, thereby enhancing guest satisfaction. This role involves reporting any damages, mechanical issues, or suspicious activities to the appropriate personnel.

Key Responsibilities:

  1. Thoroughly cleans and prepares guest rooms in accordance with established procedures and standards.
  2. Tasks include changing linens, making beds, sanitizing bathrooms, sweeping, dusting, and emptying waste bins.
  3. Restocks guestroom supplies and informational materials as necessary.
  4. Maintains the linen closet in an organized and tidy manner, assisting with restocking duties as required.
  5. Responds promptly to guest inquiries regarding room cleanliness and amenities to ensure satisfaction.
  6. Reports any maintenance or repair needs for guest rooms and public areas immediately.
  7. Addresses guest complaints within the scope of authority and escalates issues to management when necessary.
  8. Informs management of any incidents involving guest behavior that may require attention.

All team members are expected to wear appropriate non-slip footwear and adhere to safety protocols. Immediate reporting of potential safety hazards is essential.

Compliance and Safety:

Team members must comply with the hotel's Hazardous Material (HAZMAT) program and familiarize themselves with current Material Safety Data Sheets (MSDS).

Attendance:

Consistent and punctual attendance is a critical function of this role.

Additional Duties:

  1. Organizes and maintains the housekeeping cart in line with safety and security guidelines.
  2. Returns lost items found in guest rooms or common areas to the housekeeping department, documenting relevant details.
  3. Cleans assigned corridors and service areas as needed.
  4. Reports unsafe conditions, maintenance needs, and accidents to management promptly.

Qualifications:

No formal education is required; however, prior experience in housekeeping within a hospitality setting is preferred. Candidates must demonstrate discretion, professionalism, and a commitment to guest satisfaction.

Basic math skills and the ability to read and understand simple instructions are necessary. Flexibility in scheduling is expected, including the possibility of working weekends and holidays.

Completion of training on the proper handling of sharps and other safety protocols is mandatory. A professional appearance and demeanor are essential.

Pacific Hospitality Group is an equal opportunity employer.

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