Guest Services Coordinator

2 weeks ago

Irvine, California, United States Hampton Inn Irvine Full time

The Guest Services Coordinator plays a vital role in supporting the Front Office and General Manager by delivering attentive, courteous, and efficient service to all guests throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.

Benefits

* Competitive Compensation

* Comprehensive Hospitality Training

* Health Coverage

* Paid Leave

* Retirement Plan

* Global Employee Hotel Discounts

Key Responsibilities

  • Engage with guests and staff in a friendly, service-oriented manner.
  • Maintain consistent attendance in line with company standards, adapting to the hotel's operational needs.
  • Adhere to company policies and regulations to promote safe and efficient hotel operations.
  • Exhibit a warm and welcoming demeanor at all times.
  • Set the benchmark for guest relations at the Front Desk.
  • Gather all necessary information when processing room reservations.
  • Monitor guest requests and resolve issues promptly.
  • Review the Front Office log and Trace Files on a daily basis.
  • Fully understand and execute all relevant aspects of the front desk system.
  • Manage enrollment and benefits delivery for loyalty programs.
  • Ensure accurate posting of all parking charges.
  • Stay informed about current rates, packages, and promotions.
  • Be knowledgeable about all in-house groups.
  • Be aware of all closed-out and restricted dates.
  • Follow and enforce all hotel credit policies.
  • Perform all duties of a Front Desk Agent as needed.
  • Complete and ensure accurate filing of bucket checks, room rate verification reports, and housekeeping reports.
  • Foster good communication and teamwork with colleagues and other departments within the hotel.
  • Assist management in ensuring compliance with company standards (e.g., answering phones, returning guest calls, maintaining guest request logs).
  • Be knowledgeable of and assist in all emergency procedures as required.
  • Oversee the check-in and check-out process for guests, ensuring it is friendly, efficient, and courteous.
  • Ensure all tasks and duties on the shift checklist are completed promptly and efficiently.
  • Guarantee that employees maintain a high level of attentiveness, friendliness, and courtesy towards all guests and team members.
  • Maximize room revenue effectively.
  • Respond to all guest inquiries in a timely and professional manner.
  • Participate in departmental meetings, planning, and execution.
  • Help maintain productivity levels in line with budgeted standards.
  • Perform any additional duties as required by management.
  • Assist in the training of new hires and current employees regularly.
  • Attend meetings as required by management.
Candidate Profile

What are we looking for?

Since its inception, Hilton has been a leader in the hospitality sector. Today, Hilton continues to exemplify innovation, quality, and success. This ongoing leadership is a result of our Team Members embodying our Vision, Mission, and Values. We specifically seek candidates who demonstrate these Values:
  • Hospitality - A passion for delivering exceptional guest experiences.
  • Integrity - Commitment to doing the right thing consistently.
  • Leadership - A role model in the industry and community.
  • Teamwork - Collaboration in all endeavors.
  • Ownership - Accountability for actions and decisions.
  • Now - A sense of urgency and discipline in operations.
Additionally, we value the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Working at Hilton

Hilton is a premier global hospitality company, encompassing a wide range of lodging options from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with outstanding accommodations, service, amenities, and value. Hilton is committed to maintaining its tradition of delivering exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences worldwide every day. Our exceptional Team Members are at the core of this mission.

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