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Call Center Team Lead

2 months ago

East Hartford, Connecticut, United States Global Channel Management Full time

Job Summary: We are seeking a highly skilled Call Center Supervisor to join our team at Global Channel Management. The ideal candidate will have a strong background in call center leadership and a proven track record of success in a leadership role.

Key Responsibilities:

  • Recruitment and Training: Assist with the recruitment and training of new team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Time Sheet Management: Ensure that time sheets are accurately submitted and approved in a timely manner to payroll for processing.
  • Attendance and QA Tracking: Track attendance and QA results to ensure that team members are meeting performance expectations.

Requirements:

  • Leadership Experience: Minimum 2 years of call center leadership experience.
  • Education: College degree or equivalent work experience.
  • Customer Service Skills: Strong customer service skills, including call center client processes and procedures.
  • Team Coaching and Development: Excellent team coaching, training, facilitation, and developmental skills.
  • Analytical and Interpretive Skills: Analytical and interpretive skills to analyze data and make informed decisions.
  • Teamwork: Ability to work in a team environment and meet or exceed performance competencies.