Customer Care Associate

1 week ago


Harrisburg, Pennsylvania, United States Conduent Business Services Full time

Customer Service Representative

Location: Remote

Company: Conduent Business Services

About Us:

At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities, ensuring exceptional outcomes for our clients and the millions who rely on them.

Position Overview:

We are actively seeking dedicated Customer Service Representatives to join our team. In this role, you will provide exceptional support by addressing inquiries through various communication channels including phone, email, and online platforms.

Key Responsibilities:

  • Assist customers with inquiries related to driver licenses and motor vehicle services by leveraging training and available resources.
  • Identify customer needs to deliver accurate and comprehensive information.
  • Process necessary transactions using mainframe or web-based applications.
  • Communicate in a warm, empathetic manner to ensure customer satisfaction.
  • Maintain confidentiality in accordance with legal requirements.

What We Offer:

  • Full-time employment with a competitive hourly rate starting at $17.50.
  • Standard working hours from 8 AM to 5 PM, Monday through Friday.
  • Weekends off to promote work-life balance.
  • Extensive training in call center operations and customer service.
  • Opportunities for career advancement.
  • Comprehensive benefits package.
  • A positive and supportive work environment.

Ideal Candidate Profile:

  • Ability to convey complex information clearly and concisely.
  • Strong work ethic and commitment to customer service excellence.
  • Effective written and verbal communication skills.
  • Proficient problem-solving abilities.
  • Prior experience in customer service is preferred.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or GED is required.
  • Eligibility to work in the United States.
  • Ability to pass a criminal background check.

Join our dynamic customer service team and contribute to our mission of delivering outstanding service. We value diversity and are an Equal Opportunity Employer.



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