Scheduling Representative

7 days ago


Ohio City, Ohio, United States AnewHealth Full time
Job Summary
AnewHealth is a leading pharmacy care management company specializing in caring for individuals with complex, chronic needs. We create better outcomes for patients and healthcare organizations through our comprehensive solutions. As a Scheduling Representative, you will be the first point of contact for prospective patients, scheduling assessments with our Clinical Liaison field representatives. Your exceptional communication skills and ability to work independently will make a positive impact on our team's success.

Responsibilities
  • Schedule assessments for patients with our Clinical Liaison field representatives.
  • Handle inbound and outbound calls, ensuring effective communication with patients and referral sources.
  • Meet daily and weekly goals for scheduled assessments.
  • Document all calls, tasks, and appointments in Salesforce.
  • Provide exceptional customer service, creating a positive first impression of AnewHealth.
  • Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
  • Participate in daily team huddles and attend training sessions as needed.
Requirements
  • Associate's degree or equivalent experience.
  • Availability to work Monday to Friday, 10:30am to 7:00pm or 11:30am to 8:00pm.
  • Previous sales, marketing, or customer service experience is preferred.
  • Knowledge of MS Office and Salesforce is a plus.


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