Patient Service Representative
2 months ago
Position TitlePatient Service Representative - ENT - Front Desk/Scheduling - Multiple LocationsIndian Creek Medical Plaza 2, KU MedWest, Medical PavilionPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.Responsibilities and Essential Job FunctionsPre-Visit SchedulingSchedule internal and external incoming department referrals.Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.Maintains extensive knowledge of appointment types, locations, providers, and specialties.Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.Preauthorization of clinic specific visits and procedures as needed.Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards.Secures patient signatures for consent and financial forms.Follows and completes all standard registration documentation and scanning process in the Health System EMRResponsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.Assist patient with MyChart activation and support.Responsible for outpatient clinic direct roomingResponsible for supporting patient through self-check-in utilizing MyChart and the EMRPost-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.Assist patient with MyChart activation and support.Ensure proper front desk coverage until last patient is dismissed from the clinic.Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.Supports both front desk and scheduling (telephone and MyChart) workflows.Establishes and maintains productive working relationships with providers and the clinical care team.Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.Follows the Health System standard apparel policy.Effectively communicates Health System Policies to patients and patient advocates.Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.Supports and participates in patient experience initiatives including marking campaigns and event registrationResponsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.Remains in clinic until last patient is checked out and any follow-up visits are scheduled.Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.Required Education and ExperienceHigh School Graduate1 or more years customer service or health care experienceAbility to read, write, speak, and understand English.High level of customer service skills focusing on problem resolutionBasic computer skills including Microsoft Excel, Word, Outlook, and TeamsAbility to maintain patient confidentialityPreferred Education and ExperienceCollege coursework completed towards an Associate's or Bachelor's DegreeClerical, registration and/or customer service experience within a health care setting.If bilingual-Documented proof of competencies via language proficiency assessmentsTime Type:Job Requisition ID:R-37802We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.Need help finding the right job?We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.
-
Patient Services Representative
3 weeks ago
Kansas City, Kansas, United States Vibrant Health Full timeJob OverviewWe are seeking a skilled Patient Services Representative to join our team at Vibrant Health. This is a full-time position that offers a competitive salary and a comprehensive benefits package.
-
Patient Account Service Representative
6 days ago
Kansas City, Missouri, United States Prime Healthcare Full timeJob OverviewEstimated Salary: $45,000 - $55,000 per yearThis role involves interacting with patients and their representatives to gather demographic information. Additionally, it entails securing insurance details, eligibility, benefits, and authorizations as needed.
-
Patient Service Representative
5 months ago
Kansas City, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative - Multiple locationsBell HospitalPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations...
-
Patient Service Representative Float-North
2 months ago
Kansas City, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative Float-NorthDays - Full TimeKUCC - NorthPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in...
-
Patient Service Representative
5 months ago
Kansas City, United States The University of Kansas Health System Full timePosition Title Patient Service Representative - Multiple locations Bell Hospital Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk...
-
Patient Service Representative Float-North
2 months ago
Kansas City, United States The University of Kansas Health System Full timePosition Title Patient Service Representative Float-North Days - Full Time KUCC - North Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in...
-
Kansas City, United States The University of Kansas Health System Full timePosition TitleOutpatient/Ambulatory - Patient Service Representative - FloatBell HospitalPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in...
-
Kansas City, United States The University of Kansas Health System Full timePosition Title Outpatient/Ambulatory - Patient Service Representative - Float Bell Hospital Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and...
-
Patient Service Representative
3 weeks ago
Park City, Utah, United States Energy4LifeCenters Full timeJob Summary:The Patient Service Representative role is a vital part of the front desk team at Energy4LifeCenters. We are seeking an experienced professional to provide exceptional customer service, manage patient scheduling, and maintain efficient administrative processes.
-
Patient Engagement Specialist
16 hours ago
Kansas City, Missouri, United States VPR Patient Outreach Program Full timePatient Speaker Programs">The Patient Speaker Program Coordinator works with patient speakers, program hosts, and sales professionals to manage all aspects of patient speaker programs. Specifically, the Program Coordinator will:Contact patient speakers when they are invited to present a program or special project, clearly explaining the opportunity.Work with...
-
Patient Service Representative
6 months ago
Reed City, United States Spectrum Health System Full timeProvides clerical support using standard work to assist in the delivery of quality health care services. Essential Functions. Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but no Patient, Representative, Service, Health, Retail, Healthcare
-
Patient Services Representative
7 months ago
Union City, United States PRISM Vision Group Full timePosition Description:The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling &...
-
Kansas City, United States The University of Kansas Health System Full timePosition TitleAmbulatory - Patient Service Representative - Front Desk - FulltimeBell Hospital, Indian Creek MainPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....
-
Patient Service Representative-KUCC North PRN Days
2 months ago
Kansas City, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative-KUCC North PRN DaysDays - PRNKUCC - North, KUCC - North Kansas CityPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....
-
Ambulatory Patient Service Representative
3 weeks ago
Kansas City, Kansas, United States The University of Kansas Health System Full timeAbout The University of Kansas Health SystemThe University of Kansas Health System is a world-class healthcare organization dedicated to delivering exceptional patient care and service. Our team of highly skilled professionals is committed to providing compassionate and personalized care to our patients.
-
Patient Service Representative
3 weeks ago
Crescent City, California, United States Sutter Health Full timeCompany Overview: Sutter Health is a leading healthcare organization dedicated to providing high-quality patient care. Our team of professionals works together to deliver exceptional service and ensure the best possible outcomes for our patients.Salary: $23.00 - $28.74 per hourJob Description: We are seeking a skilled Patient Access Representative to join...
-
Patient Service Representative-KUCC North PRN Days
2 months ago
Kansas City, United States The University of Kansas Health System Full timePosition Title Patient Service Representative-KUCC North PRN Days Days - PRN KUCC - North, KUCC - North Kansas City Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory...
-
Kansas City, United States The University of Kansas Health System Full timePosition Title Ambulatory - Patient Service Representative - Front Desk - Fulltime Bell Hospital, Indian Creek Main Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory...
-
Patient First | Nurse Supervisor-RN NJ
2 weeks ago
Jersey City, United States Patient First Full timeP atient First is accepting applications for a Nurse-RN in the Sicklerville , NJ area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. Sign-On Bonus! The responsibilities of this job include, but are not limited to, the following: Supervising the medical care of all patients from registration to departure; ...
-
Patient Service Representative
4 months ago
Oklahoma City, United States Forefront Dermatology Full timeOverview: Come join our team! We have an immediate need for a Patient Service Representative in our Oklahoma City, OK clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...