Patient Service Representative Scheduling- North KC Cancer Center
2 weeks ago
Patient Service Representative Scheduling- North KC Cancer Center
Days - Full Time
KUCC - North Kansas City
Position Summary / Career Interest:
The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.
Responsibilities and Essential Job Functions
- Scheduling WorkResponds to a high-volume of incoming telephone calls.
- Schedule internal and external incoming department referrals
- Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
- Assists patients in registering and canceling appointments.
- Accurately documents and routes calls to the proper departments as needed.
- Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.
- Follows all regulatory and compliance standards.
- Follows documented protocols and guidelines.
- Responds to outgoing telephone calls and faxed materials.
- Communicates with the care team and supports staff on various patient issues.
- Obtains and updates insurance information.
- Identifies urgent customer needs or operational issues, and escalates appropriately.
- Maintains extensive knowledge of appointment types, locations, providers, and specialties.
- Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
- Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
- Preauthorization of clinic specific visits and procedures as needed.
- Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
- Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.
- Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
- Supports both front desk and scheduling (telephone and MyChart) workflows.
- Establishes and maintains productive working relationships with providers and the clinical care team.
- Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
- Follows the Health System standard apparel policy.
- Effectively communicates Health System Policies to patients and patient advocates.
- Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare)
- Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
- Supports and participates in patient experience initiatives including marketing campaigns and event registration.
- Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
- Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
- Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
- May be asked to work in call center setting taking large volumes of phone calls from patients.
- Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
- Additional work responsibilities if needed for front office support within an ambulatory clinic:
- During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards.
- Secures patient signatures for consent and financial forms.
- Follows and completes all standard registration documentation and scanning process in the Health System EMR
- Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
- Assist patient with MyChart activation and support.
- Responsible for outpatient clinic direct rooming
- Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
- Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
- Assist patient with MyChart activation and support.
- Ensure proper front desk coverage until last patient is dismissed from the clinic.
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate
- 1 or more years direct customer service in a health care or contact center environment
- Ability to read, write, speak, and understand English.
- High level of customer services skills focusing on problem resolution
- Basic computer skills including Microsoft Excel, Word, Outlook and Teams
- Ability to maintain patient confidentiality
Preferred Education and Experience
- College coursework completed towards an Associate's or Bachelor's Degree
- Experience in a call center work environment
- Working knowledge of medical terminology
- Working knowledge of EPIC or other patient/customer database
- Clerical, registration and/or customer service experience within a health care setting
- If bilingual-documented proof of competencies via language proficiency assessments
Time Type:
Full time
Job Requisition ID:
R-35391
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
Need help finding the right job?
We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.
-
Kansas City, United States The University of Kansas Health System Full timePosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away...
-
Bilingual Contact Center Representative
3 weeks ago
Kansas City, United States KC CARE Health Center Full timeDescriptionPOSITION SUMMARY The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks. KC...
-
Patient Access Representative
5 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleAt Children's Mercy KC, we are seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and revenue cycle process for our patients.Key ResponsibilitiesObtain, enter, and verify demographic and financial...
-
Patient Service Representative-Cancer Center NKC
3 weeks ago
Kansas City, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative-Cancer Center NKCDays - Part TimeKUCC - North Kansas CityPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work...
-
Patient Service Representative-Cancer Center NKC
2 weeks ago
Kansas City, United States The University of Kansas Health System Full timePosition Title Patient Service Representative-Cancer Center NKC Days - Part Time KUCC - North Kansas City Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...
-
Staff Nurse
3 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleAt Children's Mercy KC, we are seeking a dedicated and compassionate Registered Nurse to join our team. As a key member of our pediatric care team, you will play a vital role in providing high-quality, patient-centered care to our young patients and their families.ResponsibilitiesDevelop and implement individualized care plans to promote...
-
Staff Nurse
3 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleAt Children's Mercy KC, we are seeking a dedicated and compassionate Registered Nurse to join our team. As a key member of our pediatric care team, you will play a vital role in providing high-quality, patient-centered care to our young patients and their families.ResponsibilitiesDevelop and implement individualized care plans that promote...
-
Staff Nurse
3 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleWe are seeking a dedicated and compassionate Registered Nurse to join our team at Children's Mercy KC. As a key member of our pediatric care team, you will play a vital role in providing high-quality, patient-centered care to our young patients and their families.ResponsibilitiesDevelop and implement individualized care plans to promote optimal...
-
Licensed Master's Social Worker
2 weeks ago
Leawood, Kansas, United States Children's Mercy KC Full timeAbout the RoleChildren's Mercy KC is seeking a skilled Licensed Master's Social Worker to join our team. As a key member of our clinical services team, you will play a vital role in providing high-quality care to our patients and families.Key ResponsibilitiesConduct comprehensive psychosocial assessments to identify and address the needs of our patients and...
-
Nurse Care Coordinator
11 hours ago
Kansas City, United States KC CARE Health Center Full timeDescriptionPOSITION SUMMARY The Nurse Care Coordinator at KC CARE is responsible for managing and coordinating patient care services to ensure high-quality, comprehensive healthcare delivery. The Nurse Care Coordinator works closely with patients, families, and the healthcare team to develop and implement care plans that address the unique needs of the...
-
Patient Service Representative Scheduling
1 week ago
Kansas City, United States The University of Kansas Health System Full timePosition Title Patient Service Representative Scheduling Days - Full Time KUCC - North Position Summary / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is...
-
Patient Services Representative
3 months ago
Kansas City, United States Vibrant Health KC Full timeJob DescriptionJob DescriptionSUMMARY OF POSITIONThe Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smooth patient flow. Answers telephone calls received at the clinic and properly handling in-person and over-the-phone...
-
Linkage to Care Coordinator
24 hours ago
Kansas City, United States KC CARE Health Center Full timeDescriptionPOSITION SUMMARYTo provide strengths-based Case Management services to people with HIV. Facilitates and monitors client service acquisition and progress with the goal of successful engagement in comprehensive HIV Care. KC CARE CULTURE CODEKC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move...
-
Administrative Coordinator
3 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Administrative Coordinator to join our team at Children's Mercy KC. As a key member of our Fetal Health Center, you will provide professional and administrative support to our Director and leadership team, exercising discretion and independent judgment in matters of significance.Key...
-
Environmental Services Specialist
6 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleAt Children's Mercy KC, we are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team. As an Environmental Services Technician, you will play a critical role in maintaining a clean and safe environment for our patients, families, and staff.Key ResponsibilitiesMaintain a Clean and Sanitary Environment:...
-
Athletic Training Services Coordinator
6 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleWe are seeking a highly skilled Certified Athletic Trainer to join our Sports Medicine team at Children's Mercy KC. As a key member of our team, you will be responsible for providing high-quality athletic training services to our patients and athletes.Key ResponsibilitiesProvide Safe and Effective Athletic Training Services: Deliver optimal...
-
Patient Service Representative Scheduling
2 weeks ago
Kansas City, United States The University of Kansas Health System Full timePosition TitlePatient Service Representative SchedulingDays - Full TimeKUCC - NorthPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily...
-
Speech Language Pathologist-ACCT Department PRN
4 weeks ago
Kansas City, United States Ability KC Full timeJob DescriptionJob DescriptionJob descriptionWe are seeking a Full Time and PRN SLP, ACCT Program to join our experienced assistive technology team to provide AAC services to children and adults within a growing program. Professional growth is supported within this position that can offer flexible scheduling. Experience in medical rehabilitation desired;...
-
Physical Therapist PRN
4 weeks ago
Kansas City, United States Ability KC Full timeJob DescriptionJob DescriptionAbility KC Seeks a PRN Physical Therapist that brings together Children’s Therapeutic Learning Center and the Rehabilitation Institute of Kansas City, with long standing reputations of successfully serving thousands of individuals with disabilities and their families through medical rehabilitation, a therapeutic preschool...
-
Speech Language Pathologist-ACCT Department PRN
3 weeks ago
Kansas City, United States Ability KC Full time $71,487Job DescriptionJob DescriptionAbility KC Medical Rehab facility seeking a Speech-Language Pathologist (SLP) for Adaptive Computer and Communication Technology (ACCT) department. The position is Full Time.JOB OVERVIEW:Seeking a full time Speech-Language Pathologist to join our experienced assistive technology team and provide AAC evaluations and training to...
