Patient Service Representative Scheduling- North KC Cancer Center

3 months ago


Kansas City, United States The University of Kansas Health System Full time
Position Title

Patient Service Representative Scheduling- North KC Cancer Center

Days - Full Time

KUCC - North Kansas City

Position Summary / Career Interest:
The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.

Responsibilities and Essential Job Functions
  • Scheduling WorkResponds to a high-volume of incoming telephone calls.
  • Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
  • Assists patients in registering and canceling appointments.
  • Accurately documents and routes calls to the proper departments as needed.
  • Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.
  • Follows all regulatory and compliance standards.
  • Follows documented protocols and guidelines.
  • Responds to outgoing telephone calls and faxed materials.
  • Communicates with the care team and supports staff on various patient issues.
  • Obtains and updates insurance information.
  • Identifies urgent customer needs or operational issues, and escalates appropriately.
  • Maintains extensive knowledge of appointment types, locations, providers, and specialties.
  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
  • Preauthorization of clinic specific visits and procedures as needed.
  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
  • Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.
  • Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
  • Supports both front desk and scheduling (telephone and MyChart) workflows.
  • Establishes and maintains productive working relationships with providers and the clinical care team.
  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
  • Follows the Health System standard apparel policy.
  • Effectively communicates Health System Policies to patients and patient advocates.
  • Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare)
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
  • Supports and participates in patient experience initiatives including marketing campaigns and event registration.
  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
  • May be asked to work in call center setting taking large volumes of phone calls from patients.
  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
  • Additional work responsibilities if needed for front office support within an ambulatory clinic:
  • During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards.
  • Secures patient signatures for consent and financial forms.
  • Follows and completes all standard registration documentation and scanning process in the Health System EMR
  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
  • Assist patient with MyChart activation and support.
  • Responsible for outpatient clinic direct rooming
  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
  • Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
  • Assist patient with MyChart activation and support.
  • Ensure proper front desk coverage until last patient is dismissed from the clinic.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate
  • 1 or more years direct customer service in a health care or contact center environment
  • Ability to read, write, speak, and understand English.
  • High level of customer services skills focusing on problem resolution
  • Basic computer skills including Microsoft Excel, Word, Outlook and Teams
  • Ability to maintain patient confidentiality

Preferred Education and Experience
  • College coursework completed towards an Associate's or Bachelor's Degree
  • Experience in a call center work environment
  • Working knowledge of medical terminology
  • Working knowledge of EPIC or other patient/customer database
  • Clerical, registration and/or customer service experience within a health care setting
  • If bilingual-documented proof of competencies via language proficiency assessments


Time Type:
Full time

Job Requisition ID:
R-35391

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

Need help finding the right job?

We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.

  • Kansas City, Missouri, United States The University of Kansas Health System Full time

    Job SummaryThe Patient Service Representative Scheduling (PSR Scheduler) plays a vital role in creating a seamless patient experience within an ambulatory clinic. This position is responsible for scheduling patient appointments, responding to high-volume phone calls, and navigating medical records to ensure accurate patient information. The ideal candidate...


  • Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks. KC CARE CULTURE...


  • Kansas City, Missouri, United States KC CARE Health Center Full time

    Job Title: Contact Center RepresentativeAt KC CARE Health Center, we are seeking a highly skilled and compassionate Contact Center Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Schedule patient appointments and...


  • Kansas City, Kansas, United States Vibrant Health KC Full time

    Job SummaryThe Patient Services Representative is a vital member of our team at Vibrant Health KC, responsible for ensuring seamless patient flow and delivering exceptional customer service. This role involves managing inbound and outbound calls, scheduling appointments, and completing patient check-in and check-out procedures.Key Responsibilities:Answering...


  • Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Customer Service Representative is the first point of contact for patients-they answer and field calls, schedule appointments, greet and register patients, and assist with check-out and follow-up. The Customer Service Representative is knowledgeable about KC CARE and its services, and is adept at data entry, use of the...


  • Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryThe Contact Center Representative plays a vital role in providing exceptional service to patients and staff at KC CARE Health Center. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesSchedule patient appointments and manage clinic schedulesAnswer and...


  • Kansas City, Missouri, United States KC CARE Health Center Full time

    Job Summary: We are seeking a skilled Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for answering and fielding various types of calls, scheduling patient appointments, and providing exceptional customer service.Key Responsibilities:Schedule patients in Electronic Medical...

  • Part Time Staff Nurse

    3 weeks ago


    Kansas City, Missouri, United States Children's Mercy KC Full time

    About the Role:Children's Mercy KC is seeking a Part Time Staff Nurse to join our team. As a Registered Nurse, you will provide illness management and health promotion for patients and families who require care.Responsibilities:Utilize the nursing process to develop and implement a safe, high quality, comprehensive, and age-appropriate plan of care for the...


  • Kansas City, Missouri, United States The University of Kansas Health System Full time

    Job SummaryThe Patient Service Representative (PSR) is a vital member of the physician's care team, responsible for creating a seamless patient experience within an ambulatory clinic. As a Float role, you will rotate across various clinics to meet staffing needs, with the length of time assigned to each clinic varying depending on each clinic's...

  • Prevention Specialist

    1 month ago


    Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Prevention Specialist is responsible for providing HIV testing services and assisting in the planning and implementation of other prevention education interventions provided at the Health Center and various outreach settings. KC CARE CULTURE CODE KC CARE follows a culture code in all we do. Our code determines how we work,...


  • Kansas City, Missouri, United States Children's Mercy KC Full time

    About the Role:Children's Mercy KC is seeking a highly skilled Access Representative I to join our team. As a key member of our Patient Access Department, you will play a vital role in ensuring the smooth registration and revenue cycle process for our patients.Key Responsibilities:Obtain, enter, and verify demographic and financial information in our...


  • Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryWe are seeking a highly motivated Community Health Worker to join our team at KC CARE Health Center. As a Community Health Worker, you will play a vital role in supporting and coaching at-risk patients to manage their own health and navigate the healthcare and social service systems.Key ResponsibilitiesUse motivational interviewing to work with...


  • Kansas City, United States The University of Kansas Health System Full time

    Position Title Patient Service Representative Float-North Days - Full Time KUCC - North Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in...


  • Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The primary responsibility of the Pharmacy Technician will be to staff the Pharmacy, process new and refill prescriptions, provide support to the pharmacy staff for 340B implementation and processing, complete patient assistance applications and dispensing, and help to identify resources for patients to obtain cost effective...

  • Nurse Care Coordinator

    2 months ago


    Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Nurse Care Coordinator at KC CARE is responsible for managing and coordinating patient care services to ensure high-quality, comprehensive healthcare delivery. The Nurse Care Coordinator works closely with patients, families, and the healthcare team to develop and implement care plans that address the unique needs of the...

  • Nurse Care Coordinator

    2 months ago


    Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Nurse Care Coordinator at KC CARE is responsible for managing and coordinating patient care services to ensure high-quality, comprehensive healthcare delivery. The Nurse Care Coordinator works closely with patients, families, and the healthcare team to develop and implement care plans that address the unique needs of the...


  • Kansas City, United States The University of Kansas Health System Full time

    Position TitlePatient Service Representative Float-NorthDays - Full TimeKUCC - NorthPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in...

  • Care Coordinator

    4 weeks ago


    Kansas City, Kansas, United States Vibrant Health KC Full time

    Job SummaryVibrant Health KC is seeking a skilled Care Coordinator to join our team-based health care delivery model. As a key member of our care team, you will provide coordinated and comprehensive patient outreach and care coordination services that follow the Patient-Centered Medical Home model.Key ResponsibilitiesCollaborate with healthcare teams to...


  • Kansas City, Missouri, United States The University of Kansas Hospital Full time

    Job Title: Clinical Nurse Coordinator - North Cancer CenterWe are seeking a highly skilled and experienced Clinical Nurse Coordinator to join our team at The University of Kansas Hospital's North Cancer Center. As a Clinical Nurse Coordinator, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our...


  • Kansas City, United States Ability KC Full time

    Ability KC is seeking an Occupational Therapist for The Children's Therapeutic Learning Center responisble for assessment and treatment of daily living activities including self-care, assistive devices, oral aversion and defensiveness.  Address fine motor skills including motor control, pre-writing, handwriting, and bilateral intergration.  Addresses...