Current jobs related to Patient Service Representative Scheduling - Kansas City, Missouri - The University of Kansas Health System
-
Kansas City, Missouri, United States The University of Kansas Health System Full timeJob SummaryThe Patient Service Representative Scheduling (PSR Scheduler) plays a vital role in creating a seamless patient experience within an ambulatory clinic. This position is responsible for scheduling patient appointments, responding to high-volume phone calls, and navigating medical records to ensure accurate patient information. The ideal candidate...
-
Patient Access Representative
4 weeks ago
Kansas City, Missouri, United States Truman Medical Centers Full timeAncillary Access Representative RoleThe Ancillary Access Representative is a key member of our Patient Access team, responsible for ensuring seamless registration and access to our patients. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key...
-
Patient Access Representative
4 weeks ago
Kansas City, Missouri, United States University Health Full timeJob Title: Patient Access RepresentativeWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at University Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.Key Responsibilities:Perform outpatient and...
-
Patient Service Representative Float-North
3 weeks ago
Kansas City, Missouri, United States The University of Kansas Health System Full timeJob SummaryThe Patient Service Representative (PSR) is a vital member of the physician's care team, responsible for creating a seamless patient experience within an ambulatory clinic. As a Float role, you will rotate across various clinics to meet staffing needs, with the length of time assigned to each clinic varying depending on each clinic's...
-
Patient Access Representative
3 weeks ago
Kansas City, Missouri, United States University Health Full timeJob SummaryThe Ancillary Access Representative is a key member of the University Health team, responsible for ensuring seamless patient access to our healthcare services. This role requires strong communication and organizational skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities* Perform all outpatient and...
-
Patient Service Representative
3 weeks ago
Kansas City, Missouri, United States Select Physical Therapy Full timeJob SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesGreet patients and register new patients, providing information about their...
-
Kansas City, Missouri, United States The University of Kansas Health System Full timeJob Title: Patient Service Representative-KUCC North PRN DaysJoin our team at The University of Kansas Health System as a Patient Service Representative-KUCC North PRN Days. In this role, you will be responsible for scheduling patient appointments, responding to a high-volume of incoming telephone calls, and assisting patients in registering and canceling...
-
Patient Access Representative
4 weeks ago
Kansas City, Missouri, United States Truman Medical Centers Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Truman Medical Centers. As a Patient Access Representative, you will be responsible for performing registration functions, providing excellent customer service, and ensuring that patients meet financial requirements.Key ResponsibilitiesPerform...
-
Patient Access Representative
4 weeks ago
Kansas City, Missouri, United States Truman Medical Centers Full timeJob Title: Patient Access Representative IJoin our team at Truman Medical Centers and contribute to delivering exceptional patient care. As a Patient Access Representative I, you will play a vital role in ensuring seamless registration and access to our healthcare services.Key Responsibilities:Perform outpatient and inpatient registration functions,...
-
Patient Service Representative Float-North Lead
4 weeks ago
Kansas City, Missouri, United States The University of Kansas Health System Full timeJob SummaryThe Patient Service Representative (PSR) is a vital member of the physician's care team, responsible for creating a seamless patient experience within an ambulatory clinic. This role involves front desk operations, including greeting and checking in customers and visitors, answering calls, copay collection, and completing MyChart and EMR...
-
Healthcare Scheduling Coordinator
3 weeks ago
Kansas City, Missouri, United States KC CARE Health Center Full timeJob Summary: We are seeking a skilled Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for answering and fielding various types of calls, scheduling patient appointments, and providing exceptional customer service.Key Responsibilities:Schedule patients in Electronic Medical...
-
Healthcare Scheduling Coordinator
4 weeks ago
Kansas City, Missouri, United States KC CARE Health Center Full timeJob SummaryThe Contact Center Representative plays a vital role in providing exceptional service to patients and staff at KC CARE Health Center. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesSchedule patient appointments and manage clinic schedulesAnswer and...
-
Registration and Scheduling Coordinator
4 weeks ago
Kansas City, Missouri, United States University Health Full timeJob SummaryUniversity Health is seeking a skilled Registration and Scheduling Specialist to join our team. As a key member of our Patient Access team, you will be responsible for interviewing patients and gathering demographic and financial data, communicating health benefit regulations and patient financial obligations, and scheduling patient appointments...
-
Patient Access Representative
3 weeks ago
Kansas City, Missouri, United States Truman Medical Centers Full timeJob SummaryServes as a front-line representative for Truman Medical Center by interviewing patients and/or other sources to obtain demographic and financial data, accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.Key ResponsibilitiesVerifies...
-
Customer Service Representative
4 weeks ago
Kansas City, Missouri, United States Sagility LLC Full timeAbout SagilitySagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
1 week ago
Kansas City, Missouri, United States Ace Handyman Services Kansas City Full timeAce Handyman Services Kansas City is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, scheduling jobs, and closing sales over the phone. If you have a proven track record of success in sales and customer...
-
Registration and Scheduling Coordinator
4 weeks ago
Kansas City, Missouri, United States University Health Full timeJob SummaryUniversity Health is seeking a skilled Registration and Scheduling Specialist to join our team. As a key member of our Patient Access team, you will be responsible for interviewing patients and families to obtain demographic and financial data, communicating health benefit regulations and patient financial obligations, and scheduling patient...
-
Customer Service Representative
3 weeks ago
Kansas City, Missouri, United States Children's Mercy Hospitals and Clinics Full timeJob SummaryThe Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters.Key ResponsibilitiesResponds to both verbal and written requests for information from guarantors, payors, and other...
-
Customer Service Representative
4 weeks ago
Kansas City, Missouri, United States Ace Handyman Services Kansas City Full timeJob Title: Customer Service RepresentativeAce Handyman Services of Kansas City is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and scheduling jobs.Key Responsibilities:Respond to incoming sales calls and follow up with...
-
Office Administrative Representative
3 weeks ago
Kansas City, Missouri, United States Internal Revenue Service Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Office Administrative Representative to join our team at the Internal Revenue Service. As an Office Administrative Representative, you will be responsible for providing exceptional customer service to a wide range of individuals, including taxpayers, tax professionals, and other government...
Patient Service Representative Scheduling
4 weeks ago
The Patient Service Representative Scheduling (PSR Scheduler) plays a vital role in creating a seamless patient experience within an ambulatory clinic. This position is responsible for scheduling patient appointments, responding to high-volume phone calls, and ensuring accurate documentation and routing of calls.
Key Responsibilities- Schedule internal and external incoming department referrals, in-person appointments, telehealth visits, surgeries, procedures, and ancillary services using Epic Cadence decision trees.
- Assist patients in registering and canceling appointments, accurately documenting and routing calls to the proper departments as needed.
- Efficiently navigate medical records, ensuring patient information is up-to-date and accurately entered in the correct location.
- Follow all regulatory and compliance standards, documented protocols, and guidelines.
- Communicate with the care team and support staff on various patient issues, obtaining and updating insurance information.
- Identify urgent customer needs or operational issues, escalating appropriately.
- Maintain extensive knowledge of appointment types, locations, providers, and specialties.
- Work to achieve a coordinated patient itinerary, sometimes consisting of multiple appointments.
- Responsible for registration of patients during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning, and document preparation.
- Preauthorize clinic-specific visits and procedures as needed.
- Assist patients with MyChart activation and support, including how to complete check-in online prior to the appointment.
- Attend and participate in department clinic daily huddles and process improvement initiatives.
- Understand patient experience performance expectations for ease of scheduling appointments, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
- Support both front desk and scheduling (telephone and MyChart) workflows.
- Establish and maintain productive working relationships with providers and the clinical care team.
- Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare).
- Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
- Support and participate in patient experience initiatives, including marketing campaigns and event registration.
- High School Graduate
- 1 or more years direct customer service in a healthcare or contact center environment
- Ability to read, write, speak, and understand English
- High level of customer services skills focusing on problem resolution
- Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams
- Ability to maintain patient confidentiality
