Customer Service Representative

1 week ago


Kansas City, Missouri, United States Children's Mercy Hospitals and Clinics Full time
Job Summary

The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters.

Key Responsibilities
  • Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers.
  • Reviews and resolves patient and family requests received through the Patient Financial Services website.
  • Reviews and responds to parent mail and voicemail messages received.
  • Special projects and/or miscellaneous tasks.
Requirements
  • Associate's Degree or 1-2 years experience in Customer Service, Patient Accounts, Revenue Cycle, or Medical Insurance Billing.
Benefits

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

Our Commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.



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