Customer Account Specialist
1 month ago
Are you a people person with a passion for customer relations? Do you have experience in account management and sales? We're looking for a talented individual to join our team as a Customer Account Specialist.
As a Customer Account Specialist, you'll be responsible for building and developing relationships with customers to ensure continued partnership. You'll communicate shipment updates proactively and accurately, analyze customer inquiries, and provide quality and timely insights and updates to your customers.
We're committed to providing an inclusive environment where all employees feel welcomed, valued, and respected. Our benefits support your financial, family, and personal goals, including two medical plans, prescription drug coverage, and flexible spending accounts.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you'll engage with peers in-office four days a week, igniting creativity and driving impactful results.
Key responsibilities include:
- Building and developing relationships with customers to ensure continued partnership
- Communicating shipment updates proactively and accurately
- Analyzing customer inquiries and providing quality and timely insights and updates
- Identifying opportunities to improve operational efficiency
- Responding to customers with a sense of urgency to provide an excellent customer experience
Requirements include:
- High School Diploma or GED equivalent
- Previous customer engagement experience
- Ability to travel up to 5% (domestically)
We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals.
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