Customer Relations Representative II

1 month ago

Plano, Texas, United States Raising Cane's Full time
About Raising Cane's

Raising Cane's Chicken Fingers is a rapidly growing company that serves the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

Job Summary

We are seeking a Customer Relations Lead to lead efforts to serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way. This role is tasked with assisting with escalations, training, and recovery of Raising Cane's customers.

Key Responsibilities
  • Act as the liaison between the customer relations team, department leadership, and cross-functionally as needed
  • Manage customer contacts via web form, phone, or email and meet company standards for all communications
  • Perform routine reviews for quality assurance, including sample calls and holding tank/digital feedback processing to ensure quality and accuracy
  • Ensure procedures are followed and updated as needed
  • Ensure each contact is logged completely and accurately into the CRM system, routed to the appropriate channels, receives consistent follow-up, and is successfully resolved
  • Monitor and engage with customer communications via all social media channels and escalate when necessary
  • Assist preparing influential presentations regarding current and past customer contacts, resolution, performance, and key milestones
  • Assist with training new representatives in the department
  • Assist with identifying improvement areas or additional training needs
  • Maintain up-to-date knowledge of restaurant operations, including company standards, policies, performance criteria, and company programs used to manage, resolve, and report overall satisfaction in the restaurants
Requirements
  • Experience in a high-volume customer service capacity (QSR/fast casual restaurant or retail preferred)
  • Able to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partners
  • Able to handle difficult situations and escalations and bring them to resolution
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with advanced skills in listening, written, and verbal communication
  • Able to comprehend and record communication details completely and accurately
  • Ability to work effectively and efficiently both independently and collaboratively
  • Able to work a full-time varied schedule, including days, nights, and weekends at the Restaurant Support Office in Plano, TX
  • 2+ years of customer relations or contact center experience with a proven success record, or 1+ years as an hourly restaurant manager at Raising Cane's
  • Proficient in Microsoft Office Suite: Excel, PowerPoint, Outlook, and Word

  • Customer Relations Representative II

    1 week ago

    Plano, Texas, United States Raising Cane's Full time

    Customer Relations LeadAt Raising Canes, we're passionate about serving our customers beyond the restaurant. As a Customer Relations Lead, you'll be responsible for handling customer communications in a caring, genuine, and authentic way. This role involves assisting with escalations, training, and recovery of Raising Canes customers.Key Responsibilities:Act...

  • Customer Relations Representative II

    2 weeks ago

    Plano, Texas, United States Raising Cane's Full time

    About Raising Cane'sRaising Cane's is a rapidly growing restaurant company that serves the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.Job Title: Customer Relations LeadWe are seeking a highly skilled Customer Relations Lead to join our Restaurant...

  • Customer Relations Representative II

    3 days ago

    Plano, Texas, United States Raising Cane's Full time

    About the Role:Raising Cane's is seeking a highly skilled Customer Relations Lead to join our Restaurant Support Office in Plano, TX. As a key member of our team, you will be responsible for leading efforts to serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way.Key Responsibilities:Act as the...

  • Customer Relations Representative II

    2 months ago

    Plano, Texas, United States Raising Cane's Full time

    {"Responsibilities": "Key ResponsibilitiesAs a Customer Relations Lead at Raising Canes, you will be responsible for leading efforts to serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way. This role is tasked with assisting with escalations, training, and recovery of Raising Canes customers.Key...

  • Customer Relations Representative

    4 days ago

    Plano, Texas, United States Raising Cane's Full time

    Job DescriptionRaising Cane's is seeking a highly skilled Customer Relations Representative to join our Restaurant Support Office in Plano, TX. As a key member of our team, you will be responsible for receiving and responding to customer communications, ensuring a positive customer experience outside of the restaurant.Your Role at Raising Cane's:Respond to...

  • Field Support Representative II

    2 weeks ago

    Plano, Texas, United States Canon USA & Affiliates Full time

    Job Title: Field Support Representative II**Job Summary:**We are seeking a highly organized and detail-oriented Field Support Representative II to join our team. As a Field Support Representative II, you will provide administrative support to our clients, ensuring the smooth operation of our mailroom and office services.**Responsibilities:**Provide...

  • Field Support Representative II

    4 weeks ago

    Plano, Texas, United States Canon USA & Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Field Support Representative II to join our team. As a Field Support Representative II, you will provide administrative support to our clients, ensuring seamless operations and exceptional customer service.Key ResponsibilitiesProvide mailroom and reception services, including receiving,...

  • Customer Success Manager II

    1 month ago

    Plano, Texas, United States Denali Full time

    Job Title: Customer Success Manager IIAbout the Role:Denali is seeking a highly skilled Customer Success Manager II to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve success with our solutions, and driving overall customer...

  • Customer Service Representative II

    3 weeks ago

    Plano, Texas, United States Raising Cane's Full time

    About the Role:Raising Cane's is seeking a highly skilled Customer Relations Lead to join our Restaurant Support Office (RSO) team. As a key member of our customer-facing team, you will be responsible for leading efforts to serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way.Key...

  • Customer Relations Specialist

    1 month ago

    Plano, Texas, United States Daniel Borden - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative for Daniel Borden - State Farm Agent, you will play a key role in building and maintaining strong relationships with customers in the Plano, TX community.Key ResponsibilitiesEstablish and maintain customer relationships through regular communication and follow-up.Use a customer-centric approach to educate...

  • Customer Success Manager II

    3 weeks ago

    Plano, Texas, United States Denali Full time

    About the Role:Denali is seeking a highly skilled Customer Success Manager II to join our team. As a Customer Success Manager II, you will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention.Key Responsibilities:Manage...

  • Customer Relations Specialist

    3 weeks ago

    Plano, Texas, United States Westwood Insurance Agency Full time

    About Westwood Insurance Agency: Westwood Insurance Agency stands as one of the foremost personal lines agencies across the United States. Since its inception, we have dedicated ourselves to assisting countless clients in safeguarding their most valued possessions. Our extensive licensing across all 50 states allows us to represent a multitude of insurance...

  • Customer Service Representative

    4 weeks ago

    Plano, Texas, United States Baldwin Risk Partners Full time

    Customer Service RepresentativeAt Baldwin Risk Partners, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our policyholders receive timely, accurate, and personalized support.Key Responsibilities:Provide prompt and professional assistance to policyholders via phone,...

  • Customer Service Representative

    1 month ago

    Plano, Texas, United States Raising Cane's Full time

    Job OverviewRaising Cane's is seeking a highly skilled Customer Relations Representative I to join our Restaurant Support Office in Plano, TX. As a key member of our team, you will be responsible for receiving and responding to customer communications, ensuring a positive customer experience outside of the restaurant.Key ResponsibilitiesRespond to customer...

  • Customer Success Manager II

    1 week ago

    Plano, Texas, United States Denali Full time

    About the Role:The Customer Success Manager II will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention.Key Responsibilities:Manage more complex and high-value accounts, serving as a senior advisor to key stakeholdersLead...

  • Customer Service Representative

    3 weeks ago

    Plano, Texas, United States Westwood Insurance Agency Full time

    Customer Service RepresentativeWestwood Insurance Agency is a leading provider of personal lines insurance in the US. With over 60 years of experience, we've helped hundreds of thousands of customers protect their assets. Our team of experts represents a wide range of insurance products from top companies, offering customers a diverse selection of coverage...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Advanced Connectivity Full time

    Job Title: Customer Service RepresentativeAt Advanced Connectivity, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and providing a positive...

  • Customer Service Representative

    3 weeks ago

    Plano, Texas, United States NerdsToGo Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at NerdsToGo Inc. In this role, you will play a crucial part in ensuring our clients receive exceptional support and service for their IT needs.Responsibilities:Provide top-tier customer support for...

  • Customer Service Representative

    4 weeks ago

    Plano, Texas, United States loanDepot Full time

    Job Summary:As a Customer Service Representative at loanDepot, you will play a vital role in providing exceptional customer service while assisting with general mortgage inquiries, concerns, and light collections efforts as needed. You will handle both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Your...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States RealManage Full time

    Customer Service RepresentativeRealManage is a national Inc. 5000 firm with clients and operations in 17 states, delivering services to homeowners associations, condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. We offer exceptional solutions at competitive prices with the best people, best...