Host/Hostess - Customer Service Representative
6 days ago
Job Summary:
The Host/Hostess is a customer-facing role responsible for providing exceptional service to guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Greet and seat guests in a friendly and efficient manner, ensuring a positive first impression.
- Assist in maintaining the overall guest flow, ensuring a smooth and timely dining experience.
- Rotate seating service among server area assignments, ensuring fair distribution and minimizing wait times.
- Open doors for arriving and departing guests, demonstrating a commitment to exceptional service.
- Remain visible in the Front of House, maintaining a high level of visibility and approachability.
- Occasionally deliver food and drinks to guests, providing additional support and enhancing the dining experience.
- Interact verbally with guests, creating a friendly and upbeat atmosphere, and responding to requests and concerns in a timely and professional manner.
- Complete assigned opening and closing side work, ensuring a clean and organized environment.
- Participate in the clearing and resetting of dining room tables, utilizing Applebee's team delivery system.
- Observe guests, respond to requests, and anticipate guests' needs, demonstrating a commitment to exceptional service.
- Maintain a clean and organized work area, adhering to Applebee's standards for cleanliness and organization.
- Ability to explain and demonstrate usage of Tabletop Electronic Devices to guests, enhancing the dining experience.
- Ability to drive sales with suggestive selling, promoting menu items and increasing revenue.
- Accommodate any special needs of guests, such as booster chairs, high chairs, and other requirements.
- Manage the waitlist when the restaurant is busy, ensuring a smooth and efficient dining experience.
- May occasionally be scheduled to serve guests in a Carside To-Go or Server area, providing additional support and enhancing the dining experience.
- Fills out feature tickets, ensuring accurate and timely completion.
- Assist in general Front of House maintenance functions, including:
- Maintaining restrooms
- Light cleaning, such as dusting light fixtures, furniture, woodwork, and artifacts
- Washing and/or wiping windows
- Sani-bucket rotation
- Setting up the expo line
- Emptying trash
- Rolling silverware
- Maintaining restaurant curb appeal
Requirements:
- Friendly and engaging demeanor
- 16+ years old
- Prior work experience preferred
- Reading, writing, and verbal communication skills required
- Bi-lingual experience a plus
- Reliable transportation required
- Ability to build relationships
- Ability to be a team player
- Ability to follow manager instructions and guidance
- Ability to communicate and behave professionally at all times
Physical Demands:
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant
- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per hour
- Mobility required during the entire shift
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in a busy restaurant environment
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel, and frequently lift and bus pans, and trays frequently weighing 25 pounds
- Must be able to speak clearly and listen attentively to guests and other team members
- Transports and carries objects such as high chairs up to 15 pounds up to 15 times per hour
Travel: Less than 5%
Working Conditions: Subject to wet floors and loud noises, fast-paced, outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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