Host/Hostess - Customer Service Representative

6 days ago


Fredericksburg, Virginia, United States Potomac Family Dining Group Full time

Job Summary:

The Host/Hostess is a customer-facing role responsible for providing exceptional service to guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Greet and seat guests in a friendly and efficient manner, ensuring a positive first impression.
  • Assist in maintaining the overall guest flow, ensuring a smooth and timely dining experience.
  • Rotate seating service among server area assignments, ensuring fair distribution and minimizing wait times.
  • Open doors for arriving and departing guests, demonstrating a commitment to exceptional service.
  • Remain visible in the Front of House, maintaining a high level of visibility and approachability.
  • Occasionally deliver food and drinks to guests, providing additional support and enhancing the dining experience.
  • Interact verbally with guests, creating a friendly and upbeat atmosphere, and responding to requests and concerns in a timely and professional manner.
  • Complete assigned opening and closing side work, ensuring a clean and organized environment.
  • Participate in the clearing and resetting of dining room tables, utilizing Applebee's team delivery system.
  • Observe guests, respond to requests, and anticipate guests' needs, demonstrating a commitment to exceptional service.
  • Maintain a clean and organized work area, adhering to Applebee's standards for cleanliness and organization.
  • Ability to explain and demonstrate usage of Tabletop Electronic Devices to guests, enhancing the dining experience.
  • Ability to drive sales with suggestive selling, promoting menu items and increasing revenue.
  • Accommodate any special needs of guests, such as booster chairs, high chairs, and other requirements.
  • Manage the waitlist when the restaurant is busy, ensuring a smooth and efficient dining experience.
  • May occasionally be scheduled to serve guests in a Carside To-Go or Server area, providing additional support and enhancing the dining experience.
  • Fills out feature tickets, ensuring accurate and timely completion.
  • Assist in general Front of House maintenance functions, including:
    • Maintaining restrooms
    • Light cleaning, such as dusting light fixtures, furniture, woodwork, and artifacts
    • Washing and/or wiping windows
    • Sani-bucket rotation
    • Setting up the expo line
    • Emptying trash
    • Rolling silverware
    • Maintaining restaurant curb appeal

Requirements:

  • Friendly and engaging demeanor
  • 16+ years old
  • Prior work experience preferred
  • Reading, writing, and verbal communication skills required
  • Bi-lingual experience a plus
  • Reliable transportation required
  • Ability to build relationships
  • Ability to be a team player
  • Ability to follow manager instructions and guidance
  • Ability to communicate and behave professionally at all times

Physical Demands:

  • Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant
  • Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per hour
  • Mobility required during the entire shift
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in a busy restaurant environment
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel, and frequently lift and bus pans, and trays frequently weighing 25 pounds
  • Must be able to speak clearly and listen attentively to guests and other team members
  • Transports and carries objects such as high chairs up to 15 pounds up to 15 times per hour

Travel: Less than 5%

Working Conditions: Subject to wet floors and loud noises, fast-paced, outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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