Senior Customer Success Manager

2 weeks ago


Sunnyvale, California, United States Clari Full time
About the Role

Clari is seeking a seasoned Customer Success Manager to drive revenue growth and customer satisfaction. As a trusted advisor, you will work closely with clients to understand their revenue-related initiatives and develop strategies to achieve their goals.

Responsibilities
  • Proactively manage customer success to deliver consistent value throughout the customer lifecycle
  • Develop deep product expertise and understand how Clari fits into the broader ecosystem of tools, data, and systems
  • Build strong relationships across all levels of our customer's businesses
  • Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
  • Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
  • Conduct quarterly account performance planning and reviews in partnership with the Account Management team
  • Resolve customer issues either alone or in collaboration with other Clari teams
  • Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
  • Inform the future of the Clari platform through product feedback requests and proposals
  • Drive customer advocacy in the form of references, referrals, and case studies
Qualifications
  • 5+ years of experience in B2B SaaS Customer Success roles
  • Experience with Revenue Operations and Salesforce preferred
  • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
  • Aptitude for learning software and staying current on industry best practices
  • Ability to explain complex data relationships and technical issues in non-technical terms
  • Comfortable learning in a dynamic, fast-paced environment
  • Consistent diplomacy and poise while working through customer issues and escalations
Perks and Benefits @ Clari
  • Remote-first with opportunities to work and celebrate in person
  • Medical, dental, vision, short & long-term disability, Life insurance, and EAP
  • Mental health support provided by Modern Health
  • Pre-IPO stock options
  • Well-being and professional development funds
  • Retirement 401(k) plan
  • 100% paid parental leave, plus fertility and family planning support provided by Maven
  • Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
  • Focus on culture: Charitable giving match, plus in-person and virtual events


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