Senior Customer Success Manager
2 weeks ago
Clari is seeking a seasoned Customer Success Manager to drive revenue growth and customer satisfaction. As a trusted advisor, you will work closely with clients to understand their revenue-related initiatives and develop strategies to achieve their goals.
Responsibilities- Proactively manage customer success to deliver consistent value throughout the customer lifecycle
- Develop deep product expertise and understand how Clari fits into the broader ecosystem of tools, data, and systems
- Build strong relationships across all levels of our customer's businesses
- Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
- Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
- Conduct quarterly account performance planning and reviews in partnership with the Account Management team
- Resolve customer issues either alone or in collaboration with other Clari teams
- Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
- Inform the future of the Clari platform through product feedback requests and proposals
- Drive customer advocacy in the form of references, referrals, and case studies
- 5+ years of experience in B2B SaaS Customer Success roles
- Experience with Revenue Operations and Salesforce preferred
- Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
- Aptitude for learning software and staying current on industry best practices
- Ability to explain complex data relationships and technical issues in non-technical terms
- Comfortable learning in a dynamic, fast-paced environment
- Consistent diplomacy and poise while working through customer issues and escalations
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
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