Wireless Customer Success Representative

2 weeks ago

Sunnyvale, California, United States TM Management Group Full time
Job Title: Wireless Customer Success Representative

At TM Management Group, we are seeking a highly motivated and results-driven Wireless Customer Success Representative to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective communication and relationship-building.

Key Responsibilities:

  • Provide expert product and service information to customers, addressing their needs and preferences.
  • Develop and maintain strong relationships with new and existing customers, identifying opportunities to upsell and cross-sell.
  • Respond to customer inquiries and concerns in a timely and professional manner, escalating issues to the appropriate team members as needed.
  • Collaborate with internal teams to ensure seamless customer experiences and resolve any issues that may arise.
  • Stay up-to-date on product knowledge, industry trends, and company initiatives to provide informed and effective solutions to customers.

Requirements:

  • 1-3 years of experience in sales, customer service, or a related field.
  • Proven track record of success in building relationships and driving business growth.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.

About Us:

TM Management Group is a dynamic and innovative company dedicated to delivering exceptional customer experiences and driving business growth. We are committed to fostering a positive and inclusive work environment, where our employees can thrive and reach their full potential.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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