Customer Success Manager

4 days ago

Sunnyvale, California, United States NetApp Full time
Job Summary

As a Customer Success Manager at NetApp, you will play a pivotal role in delivering exceptional customer experiences and driving business outcomes for our valued clients. Your primary focus will be on fostering strong relationships, driving value realization, and promoting overall customer retention.

Key Responsibilities
  • Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
  • Facilitate smooth onboarding activities, collaborating with customers to co-create a Success Plan tailored to their specific needs and goals.
  • Conduct quarterly success reviews with customers to assess product adoption, address challenges, and identify areas for improvement.
  • Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.
  • Maintain the customer inventory of assets and services while identifying/qualifying opportunities to expand, refresh, or optimize their environments.
  • Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members.
  • Collaborate with Renewal Specialists & Field Sales to design success plans with the goal of value realization.
Requirements
  • Strong communicator with emotional intelligence (EQ) to build relationships (including written & verbal communication skills).
  • Track record of working successfully with partners and customers to achieve desired results.
  • Capable of handling multiple concurrent tasks, ability to prioritize and respond promptly.
  • Intermediate technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs.
  • Proven ability to cultivate valuable and outcome-oriented relationships with customers.
  • Must be able to demonstrate proficiency in presentation and negotiation skills.
  • Must be a self-starter.
  • Skilled in data analysis, providing actionable insights, making recommendations, and identifying new opportunities for growth.
  • Proficiency in MS Office required with Excel as a focus; experience with Salesforce, Gainsight, PowerBI, and/or Tableau is a plus.
  • Willingness to move for career opportunities is desired.
Compensation and Benefits

The salary range for this position is $148,000 - $181,000 total on target earnings and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

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