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Part-Time Front Desk Host at LEGOLAND CA Hotel

2 months ago

Carlsbad, United States LEGOLAND Parks Full time

Overview of the Front Desk Host Role

Become an integral part of our exceptional team dedicated to providing outstanding customer service and fostering a collaborative work environment. Here’s what we seek from you:

  • Greet guests with a sincere and friendly demeanor
  • Provide excellent customer service by assisting with check-in/check-out processes and addressing inquiries
  • Thrive under pressure in a dynamic setting while collaborating effectively with team members

Key Responsibilities:

  • Facilitate guest check-ins, ensuring accurate credit handling, special requests, and correct information
  • Enhance the overall guest experience
  • Process payments in accordance with hotel policies
  • Offer information and support to all guests and visitors
  • Manage guest room bookings, modifications, and cancellations efficiently
  • Assist in emergency situations such as fire, medical incidents, and power/system failures
  • Collaborate with various departments including guest services, safety, housekeeping, and engineering
  • Uphold guest confidentiality
  • Demonstrate the ability to multitask and prioritize effectively

Qualifications & Experience:

  • 1-3 years of experience in hotel front desk operations preferred
  • Familiarity with OPERA property management system or similar software is advantageous
  • Proficient in spoken English; Spanish language skills are a plus
  • Exhibit excellent customer service skills and clear communication both verbally and in writing
  • Demonstrated conflict resolution and leadership abilities
  • Comfortable standing for extended periods and working flexible hours

Benefits:

  • Enjoy a comprehensive perks package, including complimentary tickets to Merlin attractions worldwide and a 30% discount at our retail shops and dining establishments

Compensation:

USD $19.00 per hour