Graduate Development Program, Associate Account Manager, Customer Connections
4 weeks ago
About the Position
As an Account Manager, Customer Connections, you will serve as a liaison to our customers and communities.
You will be responsible for understanding the customer, developing a deep understanding of National Grid's suite of solutions, and regional energy considerations relating to energy trends and policy.
We at National Grid are deeply committed to the success of our customers.
In this role, you will be critically important to National Grid's efforts in serving our communities and implementing a clean energy future.
This is a hybrid role based in Brooklyn, New York.
Key Responsibilities
- Develop a technical understanding for economic development, and energy efficiency to determine and shape the customer experience.
- Create and launch targeted campaigns (for example, Energy Efficiency and Sustainability programs, digital tools) using strategic account outreach.
- Liaise with other groups within the Customer Organization team (e.g., Managed Account Services, Account Maintenance & Operations, etc.) to address metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
- Engage customers with curiosity and intent to learn, and to identify market trends including sector specific trends and opportunities.
- Take initiative to understand business functions within National Grid and supporting organizations, building relationships across teams.
- Participate in major storm events as the information liaison for assigned region, stakeholders, and/or customers during outages and other emergencies.
Requirements
- Bachelor or Master's degree from an accredited institution
- Graduated between May 2024 and June 2025
- Ability to begin the National Grid Graduate Program on June 2, 2025 or July 7, 2025
- Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy
- Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)
Additional Information
Please note US Colleagues must reside within our existing footprint, which includes Massachusetts, New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island and Vermont.
As a National Grid employee, you should also reside within a reasonable, commutable distance to your assigned primary office.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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