Hotline Specialist Pool EMPACT

1 day ago


Tempe, Arizona, United States La Frontera Center Inc. Full time
Job Title: Hotline Specialist Pool EMPACT

La Frontera Center Inc. is seeking a skilled Hotline Specialist Pool EMPACT to join our team. As a Hotline Specialist, you will provide crisis phone interventions to military veterans, service members, and their families involved.

Key Responsibilities:

  • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
  • Effectively assess clinical situations and needs of all callers.
  • Provide safe and effective clinical interventions to all callers.
  • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders.
  • Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
  • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
  • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
  • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
  • Assist the hotline clinical coordinator in training new staff.
  • Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
  • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

Requirements:

  • Bachelor's Degree in Psychology, Counseling, Social Work, or a directly related field is required for Specialist roles.
  • Minimum of 5 years experience in the behavioral health field.
  • Crisis Experience preferred.

What We Offer:

  • Generous PTO (15 days the first year)
  • 10 paid holidays per year
  • Medical plans (4 choices)
  • Dental plans (2 choices)
  • Vision plans (2 choices)
  • 403(b) retirement plan
  • Retirement Allowance
  • Company-paid Life/AD&D and Long-term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement
  • Elder Care Assistance
  • Pet Insurance and much more

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).

La Frontera Center Inc. is an EEO/AA Employer.



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