IT Support Associate

2 weeks ago


Dallas, Texas, United States SOCOTEC Full time
Company Overview

SOCOTEC specializes in providing expert consulting services tailored to the architecture, engineering, and construction sectors, with a focus on high-performance buildings and specialized structures. Our team adopts a comprehensive approach to deliver solutions in building envelope, energy efficiency, sustainability, code compliance, and construction advisory projects.

SOCOTEC is committed to offering a competitive salary and benefits package, along with opportunities for mentorship, training, and social engagement.

Position Overview

The role involves overseeing workstation and end-user technical issues, which includes the installation of software applications and the configuration/movement of hardware. Key responsibilities encompass the ability to set up, implement, maintain, and support applications/software in collaboration with internal IT personnel and external consultants. The position is primarily based in the Dallas office, with potential travel requirements. This role will report directly to the Managing Director of IT. Responsibilities include, but are not limited to:

Primary Responsibilities:
  1. Engage with SOCOTEC US personnel to troubleshoot and resolve technical challenges.
  2. Assist in the deployment of Intune Endpoint for Windows, iOS, and Android devices.
  3. Collaborate closely with SOCOTEC US staff to ensure they have the necessary tools to access data and technical resources for project completion.
  4. Manage a Help Desk ticketing system, including escalation, assistance, and resolution of tickets as required.
  5. Participate in weekly Help Desk meetings.
Core Professional Skills:
  • Proficient experience with Microsoft 365, Active Directory, DNS, DHCP, Networking, and Virtualization.
  • Basic knowledge of hybrid cloud services (Azure, AWS, VMware).
  • Critical Thinking: Ability to articulate thoughts and opinions during task conception and development.
  • Development: Eagerness to learn and capability to mentor others.
  • Teamwork: Thrives in a collaborative environment and enjoys working with a team.
Qualifications

A Bachelor's degree or equivalent experience is required. A solid working knowledge of Windows, Networking, and end-user support is essential. Candidates must be able to provide three technical references. A background check is mandatory. This position is open to US citizens only.

Additional Information

SOCOTEC provides a competitive benefits package and fosters an exciting and inclusive company culture that promotes learning and growth through mentorship programs, continuing education support, and various initiatives.

Job Type: Full-Time

Your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.

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