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Customer Engagement Representative for Solar Solutions

2 months ago

Camden, New Jersey, United States Rocksteady Full time

Rocksteady is seeking an enthusiastic Solar Energy Support Specialist to join our team. This entry-level role is perfect for individuals eager to launch their career in the customer service sector within the renewable energy industry. The ideal candidate will demonstrate a professional attitude, outstanding communication abilities, and a proactive mindset.

The Solar Energy Support Specialist will interact with clients to respond to questions, clarify sales processes, resolve issues, and handle complaints. This position offers a clear pathway for advancement, with potential opportunities to move into leadership roles, which may involve training new team members and overseeing essential business operations. Candidates from diverse backgrounds, including retail, hospitality, or sports, are encouraged to apply, as this role is designed to support your growth in a professional setting.

Key Responsibilities:

  • Engaging directly with customers
  • Collecting and communicating customer feedback to stakeholders
  • Resolving customer issues through effective problem-solving
  • Assisting customers in choosing appropriate products and services
  • Contributing to successful sales outcomes
  • Upholding the company's values and professionalism in client representation