Current jobs related to Guest Services Supervisor - Memphis, Tennessee - Crestline Hotels & Resorts

  • Guest Services Ambassador

    3 weeks ago

    Memphis, Tennessee, United States Memphis Grizzlies Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Host to provide exceptional front-line customer service to all guests visiting the FedExForum. As a key member of our team, you will be responsible for extending a gracious welcome, fulfilling special requests, and proactively addressing issues during events to optimize the guest...

  • Guest Services Ambassador

    2 weeks ago

    Memphis, Tennessee, United States Memphis Grizzlies Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Services Host to join our team at the FedExForum. As a Guest Services Host, you will be responsible for providing exceptional front-line customer service to all guests visiting the arena.Key ResponsibilitiesEnsure all guests are greeted upon arrival and first impression standards are...

  • Guest Services Ambassador

    4 weeks ago

    Memphis, Tennessee, United States Memphis Grizzlies Full time

    Job Title: Guest Services HostAbout the Role:We are seeking a highly motivated and enthusiastic Guest Services Host to join our team at the FedExForum. As a Guest Services Host, you will be responsible for providing exceptional front-line customer service to all guests visiting the arena.Key Responsibilities:Ensure all guests are greeted upon arrival and...

  • Guest Services Ambassador

    3 days ago

    Memphis, Tennessee, United States Memphis Grizzlies Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Services Host to provide exceptional front-line customer service to all guests visiting the FedExForum. As a key member of our team, you will be responsible for extending a gracious welcome, fulfilling special requests, and proactively addressing issues during events to optimize the guest...

  • Guest Services Ambassador

    2 months ago

    Memphis, Tennessee, United States Memphis Grizzlies Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Services Host to join our team at the FedExForum. As a Guest Services Host, you will be the first point of contact for our guests, providing exceptional front-line customer service and ensuring a memorable experience for all who visit our venue.Key ResponsibilitiesGuest Greeting and...

  • Valet Guest Service Manager

    3 days ago

    Memphis, Tennessee, United States Parking Management Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for leading and managing a team of valets, ensuring exceptional guest service and consistently exceeding customer expectations.Key ResponsibilitiesLead and...

  • Director of Guest Services

    4 weeks ago

    Memphis, Tennessee, United States Workfaithbhm Full time

    Job Title: Director of Guest ServicesAt Workfaithbhm, we are seeking a highly skilled and experienced Director of Guest Services to join our team. As a key member of our operations team, you will be responsible for providing world-class customer service to our guests and ensuring that their experience is exceptional.Key Responsibilities:Develop and implement...

  • Guest Services Coordinator

    2 months ago

    Memphis, Tennessee, United States Best Western Shelby Inn & Suites Full time

    We are seeking a friendly and professional Guest Services Coordinator to provide an outstanding experience for every visitor at our establishment. Your role will involve greeting guests, managing their details, distributing room keys, and addressing any general inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication...

  • Guest Services Representative

    3 days ago

    Memphis, Tennessee, United States ESA Management, LLC Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their inquiries, and resolving any issues that may arise during their stay. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesGuest...

  • Guest Services Manager

    4 weeks ago

    Memphis, Tennessee, United States Memphis Zoo Full time

    Job Title: Guest Services ManagerJoin the Memphis Zoo team as a Guest Services Manager, responsible for planning, directing, and evaluating activities related to enhancing the guest and team member experience.Key Responsibilities:Develop and implement strategic initiatives to improve guest services and parking operations.Oversee and direct the guest...

  • Guest Services Representative

    1 week ago

    Memphis, Tennessee, United States Extended Stay Full time

    Key Responsibilities: Assist guests at all times and respond to their requests with diligence and follow-through. Provide reasonable accommodations in response to guest requests and ensure a positive experience. Process reservations, registration, payment, and departures in accordance with company guidelines. Collect relevant guest information for potential...

  • Guest Services Representative

    4 days ago

    Memphis, Tennessee, United States Extended Stay Full time

    Extended Stay - Front Desk and Concierge RoleAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience. Key responsibilities include:Key Responsibilities:Assist guests at all times and respond to their requests with diligence and follow-through.Process...

  • Guest Services Representative

    2 months ago

    Memphis, Tennessee, United States Hampton Inn Memphis Walnut Full time

    Compensation Type: Hourly Company Overview: Hampton Inn Memphis Walnut is a distinguished name in the hospitality sector, known for its commitment to excellence and guest satisfaction. We pride ourselves on providing a welcoming atmosphere and top-notch service to our guests.Position Overview: The Front Desk Agent plays a crucial role in ensuring a seamless...

  • Guest Services Associate

    1 month ago

    Memphis, Tennessee, United States Memphis Zoo Full time

    Be a Part of the Memphis Zoo Team!We're seeking friendly and customer-service oriented individuals to join our Guest Services/Operations team. As a Guest Services Associate, you'll play a vital role in ensuring our guests have an exceptional experience at the Memphis Zoo.Key Responsibilities:Provide exceptional customer service to guests, answering questions...

  • Guest Service Representative

    1 month ago

    Memphis, Tennessee, United States Statue Cruises Full time

    Job Title: Guest Service RepresentativeJob Summary:We are seeking a highly skilled Guest Service Representative to join our team at American Queen Steamboat Company. As a key member of our Shore Excursions team, you will be responsible for providing exceptional customer service and hospitality to our guests.Key Responsibilities:Efficiently assist guests with...

  • Guest Services Representative

    2 days ago

    Memphis, Tennessee, United States St. Jude Children's Research Hospital Full time

    Job SummaryTo provide exceptional guest services and support to families and visitors at St. Jude Children's Research Hospital. This role involves a combination of duties including answering telephones, greeting and assisting guests, checking families into and out of Target House, and providing recommendations and directions.Key ResponsibilitiesSmile and...

  • Guest Services Representative

    2 months ago

    Memphis, Tennessee, United States Hampton Inn Memphis Walnut Full time

    Compensation Type: Hourly Company Overview: Hampton Inn Memphis Walnut is a leading establishment in the hospitality sector, known for its commitment to exceptional guest experiences. Our organization is recognized for its strategic presence in key markets and its dedication to providing top-notch service across our properties.Position Overview: The Front...

  • Guest Services Representative

    2 days ago

    Memphis, Tennessee, United States St. Jude Children's Research Hospital Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at St. Jude Children's Research Hospital. As a key member of our patient and family services team, you will be responsible for providing exceptional hospitality and support to our patients and their families.Key ResponsibilitiesProvide warm and welcoming greetings to...

  • Guest Service Representative

    2 weeks ago

    Memphis, Tennessee, United States Churchs Chicken Full time

    Customer Service Role at Church's ChickenWe're seeking a friendly and enthusiastic Guest Service Team Member to join our team at Church's Chicken. As a key member of our crew, you'll be responsible for providing exceptional customer service, taking and filling customer orders, and ensuring a positive dining experience for our guests.Key...

  • Guest Services Team Member

    1 month ago

    Memphis, Tennessee, United States Memphis Zoo Full time

    Job Title: Guest Services Team MemberWe are seeking a highly motivated and customer-focused individual to join our Guest Services team at the Memphis Zoo. As a Guest Services Team Member, you will play a vital role in ensuring our guests have an exceptional experience during their visit.Key Responsibilities:Provide exceptional customer service to guests,...

Guest Services Supervisor

2 months ago

Memphis, Tennessee, United States Crestline Hotels & Resorts Full time

Position Title: Front Desk Manager

Overview

The Front Desk Manager plays a pivotal role in overseeing the planning, direction, coordination, and execution of all functions and personnel within the front office departments, which include the front desk, bell/door services, and concierge (if applicable). This position is crucial for ensuring that all front office operations are conducted with professionalism, adhering to established standards, and delivering the highest level of service.

The Front Desk Manager is tasked with achieving desired outcomes by fostering the creation, development, and maintenance of a skilled, motivated, and empowered team.

Key Responsibilities

  • Provide leadership and mentorship to the hotel's front office staff.
  • Maintain comprehensive knowledge of all front office department policies and service procedures.
  • Stay informed about all hotel features and services, room types, rates, special packages, and promotions, as well as daily arrivals, departures, and room availability.
  • Conduct daily inspections of front office areas, addressing any organizational deficiencies related to staffing, operational cleanliness, service quality, and equipment care.
  • Prepare financial and payroll forecasts on a weekly, monthly, quarterly, and yearly basis.
  • Monitor and respond to guest feedback and comments.
  • Ensure the security of public areas within the hotel.
  • Establish supply and equipment par levels.
  • Evaluate the effectiveness of departmental staffing and provide necessary training and development to all employees.
  • Oversee the interviewing and selection process for departmental positions to maintain consistency and morale.
  • Create and sustain a professional and quality work environment.
  • Administer performance evaluations for all departmental staff.
  • Anticipate and promptly respond to the needs of guests and employees.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meetings to discuss pertinent information for the day's operations.
  • Facilitate strategic planning meetings for the department.

Education and Experience

A High School Diploma or General Education Degree (GED) is required, along with two years of experience in Rooms Division management. Proficiency in computer skills is necessary, with familiarity in Microsoft Office preferred. Experience with hotel information systems is also required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Service Commitment

Working in the hotel and lodging industry provides a unique opportunity to assist, advise, and serve guests. Employees in this field can address public needs and support guests and community members in ways that many other careers do not. The hotel and lodging industry is dedicated to attracting, retaining, and educating individuals for lifelong careers, partnering with community organizations to recruit local talent, offering professional development workshops and apprenticeships, and awarding $1 million in academic scholarships annually.