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Clinical Patient Support Representative

2 months ago


Silver Spring, Maryland, United States Chesapeake Urology Associates Full time
Job Summary

The Clinical Patient Support Representative plays a vital role in the efficient operation of our clinical offices. This position combines the responsibilities of a Medical Assistant and Front Desk Receptionist, working collaboratively with clinical staff and administrative personnel to ensure seamless patient care.

Key Responsibilities
  • Medical Assistant | Clinical Support
    • Assist healthcare providers with patient examinations and procedures.
    • Prepare examination rooms, ensuring they are clean and well-organized.
    • Record patient medical history and vital signs accurately.
    • Administer medications and injections as directed by healthcare providers.
    • Perform basic laboratory tests and collect specimens for analysis.
    • Maintain infection control standards and ensure proper sterilization of equipment.
  • Front Desk Reception | Administrative
    • Greet patients and visitors warmly and professionally, providing a positive first impression for the clinic.
    • Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
    • Answer incoming calls, address inquiries, and direct calls appropriately.
    • Verify insurance coverage and assist patients with billing questions.
    • Collect payments at time of check-in.
    • Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
    • Obtain and scan patients' driver's licenses and insurance card(s) into Ntierprise.
    • Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.
    • Assist patients with registering in Phreesia.
Requirements
  • Minimum High School Diploma or GED required.
  • Minimum of five (5) years front office and clinical experience, preferably in Urology.
  • Proficient knowledge of Medical Terminology, ICD-10, and CPT -4 Codes.
Preferred Qualifications
  • Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
  • Demonstrated ability to work independently and as an effective healthcare team member.
  • Proven organizational skills and ability to prioritize effectively.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Proficient computer software and database skills.
  • Strong attention to detail.
  • Ability to multi-task, effectively problem-solve, and work in a fast-paced environment.
  • Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
  • Proficient knowledge of medical terminology.
  • Comfortable asking probing questions to patients.
  • Must demonstrate a caring, compassionate, and patient attitude.
  • Maintain & adhere to HIPAA compliance/ regulations.
  • Ability to type a minimum of 40 words per minute.